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Are you prepared to join the X team and help build the ultimate real-time information-sharing app, revolutionizing how people connect? At X, we’re on a mission to become the trusted global digital public square, committed to protecting freedom of speech and building the future unlimited interactivity. Our goal is to empower every user to freely create and share ideas, fostering open public discourse without barriers. Join us in shaping this thrilling journey where your contribution will be invaluable to our success!

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Who We Are

At X, we’re building the Everything App – a platform where people connect, share ideas, and engage in meaningful conversations. Our Verified Organizations team empowers businesses to grow their brand, showcase their work, and unlock professional opportunities.
 

What You'll Do

We’re seeking a Product Operations Manager to oversee and execute the operational framework of Verified Organizations at X. This role demands a leader who can manage a team while actively delivering precise, high-quality work. You’ll ensure the integrity of our verification process and provide exceptional, VIP-level support to premium clients. We need a driven professional with an unwavering commitment to detail and operational excellence, capable of building scalable systems and maintaining trust and quality for Verified Organizations.
 

Responsibilities

Area 1: Application Processing & Account Integrity

• Oversee and process applications for Verified Organizations, analyzing evolving fraud signals to make informed approval or denial decisions.

• Request and evaluate additional applicant information as needed, maintaining a rigorous, high-integrity verification process with precision.

• Apply keen analytical skills to identify complex fraud patterns, conducting daily reviews to uphold program trust.

• Address flagged accounts – such as spam, compromised profiles, or policy violations – taking prompt, decisive action (e.g., suspension or reinstatement).

• Manage high-priority VIP cases (e.g., enterprise or government accounts) with clear communication and meticulous attention to detail.

Area 2: Customer Success & Support

• Provide exceptional, 5-star support to Verified Organizations, ensuring every interaction is personalized, professional, and of VIP caliber – both directly and through your team.

• Respond to client inquiries with efficiency and expertise, resolving issues with a focus on quality and care.

• Collaborate with internal teams to address technical or account-related challenges, delivering solutions that exceed expectations.

• Foster strong relationships with Verified Organizations, serving as a reliable point of contact while guiding your team to do the same.

Leadership & Systems Building

• Lead by example: perform operational tasks with precision while establishing the foundation to manage and expand a high-performing team over time.

• Develop and refine systems to support growth as Verified Organizations scales, balancing strategic oversight with direct implementation.

• Consistently deliver detailed reports to leadership – daily, weekly, and monthly – featuring key metrics and actionable insights on operational workflows.
   

Qualifications

• Demonstrated experience leading teams or managing complex projects while maintaining a hands-on approach to execution.

• Exceptional work ethic and a meticulous attention to detail, ensuring consistent accuracy and quality.

• Strong analytical abilities to detect fraud signals or assess risk (experience in fraud detection or trust & safety is preferred).

• Outstanding communication and interpersonal skills, with a proven ability to deliver premium, high-touch customer service.

• Proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP, data sorting/filtering) for managing and analyzing operational data.

• Skilled at interpreting data sets, identifying trends, and generating insights to inform decisions independently.

• Ability to shift seamlessly between detailed, investigative tasks and client-facing, relationship-building responsibilities.

• Self-motivated, with sound judgment to excel in a fast-paced environment where precision is critical.

• Deep commitment to operational excellence and enhancing user experience.

• Familiarity with X’s platform is an advantage; experience with data visualization tools (e.g., Tableau, Google Data Studio) or CRM systems is a plus.