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Hybrid Fraud Operations Analyst

Texas Capital Bank · North Dallas Campus, Stati Uniti d'America · Hybrid

  • Ufficio in North Dallas Campus
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Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.  

  

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships. 

 

Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO). 

 

Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com. 

 

Brief Overview of Position

The Fraud Operations Analyst (FOA) will report to the Fraud Operations Manager and is part of Enterprise Fraud Operations team responsible for the daily execution of preliminary review, triage, and mitigation of fraud events, and client outreach while providing a premier client experience.  This position will liaison with the proper bank departments and individuals to effectively manage fraud risk and coordinate efforts between all fraud teams.  The FOA will help identify clients and business units needing increased fraud controls, and fraud assistance.  This role partners closely with the Fraud Investigations Team, Fraud QA, Relationships Associates, and Deposit and Treasury Operations, while working independently to perform an assessment of fraud events, conduct sufficient research and/or review to determine whether further review and escalation is warranted

Responsibilities

  • Review of transactions, prior alerts or investigations, and accounts held by the subject.
  • Responsible for hands-on resolution of client fraud issues and daily client needs
  • Executing procedures as prescribed; opening reviews for all matters upon which an assessment is performed; determining that an investigation is or is not warranted
  • Ensure appropriate collection and analysis of documents to obtain a complete understanding of the fraudulent activity
  • Document adequately all findings and conclusions related to the assessment with explanations in narrative form.
  • Exhibit judgement on sensitive matters and execute required deliverables
  • Coordinate interdepartmental fraud response and subsequent actions between Deposit Operations, RMs and RAs and Treasury
  • Provide daily administrative functions for fraud triage and investigations to include; obtaining the proper documentation, account monitoring, facilitate opening and closing accounts, managing exceptions, and contacting clients
  • Create and submit SAQ’s as needed
  • Ensure timely and accurate reporting, and proper disposition to fraud events
  • Responsible for building strong working relationships with clients and team members/internal partners
  • Execute special projects as needed
  • Conduct research and analysis of account activity to assess levels of risk and detect fraudulent activity
  • Act as a subject matter expert providing guidance to clients on fraud events and their required actions
  • Utilize strategic tools, resources and procedures to diligently evaluate accounts and customer situations that may require unique treatment and a specialized approach

The duties listed above are the essential functions, or fundamental duties within the job classification.  The essential functions of individual positions within the classification may differ.  Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.

Qualifications

  • Work Experience: 2-4 years in the financial service industry or similar environment, such as Customer Service, Operations, or Fraud Prevention
  • Strong understanding of payments (ACH, wire, check, Real-time) as well as related fraud typologies

The duties listed above are the essential functions, or fundamental duties within the job classification.  The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.