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About the Role

Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve.

As the Med Line Specialist, you play an instrumental role in our patients’ treatment as you help our providers with managing patient medications. You are responsible for thorough, accurate reporting and documentation of refill requests, in addition to any point of service patient care issues that can be resolved via the patient portal or our med line.

This is a fully remote (NC, SC, TX, or FL), full-time role (40 hours/week, Monday–Friday, 8:00am-5:00pm Eastern)

Responsibilities

• Perform duties required to complete the medication reconciliation process for patients
• Answer live patient calls from patients regarding prescriptions and helping with prescription and prior authorization troubleshooting. 
• E-prescriptions refills, prescription refills received via facsimile, and oral prescriptions via Specialty Pharmacy.
• Manage tasks and messages from front office and providers.

Qualifications

• 1+ year of experience managing prescription refill requests. 
• Prior authorization experience preferred. 
• Certification as a Pharmacy Tech or Medical Assistant required.
• Experience in behavioral health preferred. 
• Excellent customer service and communication skills, both written and oral. 

The Benefits
We offer a robust benefits package to include:

• Medical, Dental, Vision, and EAP
• LTD/Life Insurance
• 401k with employer match
• PTO accrual starting at 15 days per year
• Paid Parental Leave
• Tuition Reimbursement Program

About Mindpath Health

Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve. As a national leader in mental health services, we are reimagining care delivery, reaching patients and focus on clinical excellence. With a team of more than 500 mental health clinicians, Mindpath Health provides a broad spectrum of psychiatry, interventional psychiatry (including TMS and esketamine) and psychotherapy care.

A At Mindpath Health, we offer telehealth and in-person visits and coordinate care with primary care physicians and referring providers to ensure a focus on the total health. Mindpath Health is in-network with most major health insurance providers and has more than 80 locations across California, North Carolina, South Carolina, Florida, Texas, Arizona, and growing.

Join our community and discover how rewarding work can be!

Mindpath Health is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.