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Senior Support Analyst - Retail Solutions

We are seeking a Senior Analyst to support the Supply Chain Advisory Organization by developing compelling demos, assisting with proof of concepts (POCs), and supporting conference room pilots (CRPs). This individual will play a critical role in helping to build solution capabilities for prospects and customers, helping to translate complex business needs into practical, technology-enabled solutions. The ideal candidate brings a strong blend of technical aptitude, business acumen, and communication skills.

Key Responsibilities:

• Build and configure demo environments that showcase solution capabilities based on defined use cases.
• Support the execution of proof of concepts and conference room pilots by preparing data, environments, and configuration details.
• Collaborate with internal stakeholders to ensure demo assets are aligned with sales strategy and customer requirements.
• Maintain and enhance a library of reusable demo components and assets.
• Provide feedback on demo and POC performance to help improve future assets and processes.
• Remote Role. 
• Limited travel required.

What You'll Do:

• Build, configure, and maintain demo environments that highlight key supply chain capabilities.
• Prepare data models, business scenarios, and user flows that align with industry-specific use cases.
• Support POCs and CRPs by configuring environments, loading data, and troubleshooting issues as needed.
• Collaborate with internal stakeholders to understand solution positioning, sales priorities, and use case requirements.
• Maintain and improve a central library of reusable demo components and templates.
• Contribute to knowledge sharing by documenting processes, configuration techniques, and lessons learned.

Traits That Thrive in This Role:

• Detail-oriented – You take pride in accuracy and understand the importance of getting the small things right in demos and configurations.
• Technically curious – You enjoy learning how systems work and can dive into new tools or data with confidence.
• Collaborative – You work well with cross-functional teams and can translate business needs into technical setups.
• Self-starter – You’re proactive, organized, and able to manage multiple tasks without needing step-by-step direction.
• Problem-solver – You can troubleshoot technical issues, test different approaches, and find creative ways to deliver demo-ready solutions.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.