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Hybrid Support Specialist

Certifid ·  Austin, TX / Grand Rapids, MI, Stati Uniti d'America · Hybrid

  • Ufficio in Austin, TX / Grand Rapids, MI
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Cybercrime is rising, reaching record highs in 2024. According to the FBI's IC3 report total losses exceeded $16 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts. Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind.

We know we couldn’t take on this challenge without our incredible team. We have been recognized as one of the Best Startups to Work for in Austin, made the Inc. 5000 list, and won Best Culture by Purpose Jobs two years in a row. We are guided by our core values and our vision of a world without wire fraud. We offer a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing security and fighting fraud.

The Support Specialist at CertifID will have a unique opportunity to join a driven team at a fast-paced SaaS Series C Company and will be key in propelling our organization into our next phase of growth. This person will move gracefully through a high-octane environment, has strong intellectual curiosity, and is an analytical problem solver who craves challenges. 

You will take accountability for building genuine relationships with our customers while providing prompt, courteous, and accurate support via various channels. You are the missing puzzle piece to help us bridge any knowledge gaps that may arise, be an expert on all things CertifID, take pride in the delivery of proactive and helpful assistance, and are excited to share your insights and learnings with the team.