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Health Technician (Audiology)

Department: Department of Veterans Affairs

Location(s): El Paso, Texas

Salary Range: $36825 - $58445 Per Year

Job Summary: The Health Technician (Audiology) position provides assistance to the audiologist in meeting the clinical needs of the veteran population served in the Audiology Clinic at the El Paso VA Health Care System. This positions serves as a member of the Audiology & Speech Pathology department and supports the function of the clinical programs within the department.

Major Duties:

• Total Rewards of a Allied Health Professional Direct patient care duties may include, but not limited to the following: Greeting and escorting patients; triaging patients to an audiologist based on complexity of the procedures being completed; patient instruction and counseling on hearing loss or hearing aids either on an individual basis or in a group setting; conducting hearing pass/fail screenings without interpretation; non-diagnostic otoscopy; cerumen management; ear irrigations; taking earmold impressions; hearing aid troubleshooting and repair; providing basic hearing aid information for patients and caregivers; performing listening checks on hearing aids; electroacoustic analysis of devices; pairing hearing aids and accessories via Bluetooth technology; programming previously stored settings into hearing aids; activating remote controls; assisting in setting up and delivering face to face and telehealth visits by preparing the equipment for patient evaluation and other audiology procedures. Will also ensure timely and accurate documentation of all interactions in the medical records and that all encounters are correctly documented using electronic medical record and computerized tracking and ordering functions via ROES. Administrative duties include, but may not be limited to the following: Managing office supplies; tracking loaner stock hearing aid inventory; electronic ordering, verifying orders upon arrival to ensure components are present and working correctly; scheduling appointments; packaging and mailing hearing aids and accessories; processing ROES transactions (e.g. certifying and issuing hearing aids, entering orders and repairs); responding to routine inquiries from patients, including determining nature of hearing aid inquiry and responding to administrative questions; assisting patients, visitors, and others requesting information; management of infection control, patient safety, and clinical supplies for the audiology clinic; maintenance of clean, disinfected instrumentation, equipment, and work surfaces in the audiology clinic; reprocessing reusable medical equipment based on facility policy according to Medical Center infection control procedures and reusable medical equipment policies. Will be required to operate a government vehicle to provide patient care at Community Based Outpatient Clinics associated with EPVAHCS. Work Schedule: Monday to Friday 8:00am to 4:45pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 52651-F, 52652-F, 52653-F Permanent Change of Station (PCS): Not Authorized Note: This is a Bargaining Unit Position.

Qualifications: Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education: (1) Experience. Six months of experience comparable to the next lower level which demonstrates the knowledge, skills and abilities related to the duties of the position to be filled. OR (2) Education. Successful completion of two academic years above high school leading to an associate degree or a bachelor's degree with at least 12 semester hours in courses related to the position. OR (3) Experience/Education Combination. Equivalent combinations of experience and education are qualifying. An example of a combination of experience/education is three months of experience comparable to the next lower level which demonstrates the knowledge, skills and abilities related to the duties of the position to be filled and one year above high school with a minimum of 6 semester hours related to the health care industry. English Language Proficiency. HTA, HTSLP or HTASLP candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403 (f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: HTA, GS-04 Experience. None beyond the basic requirements. HTA, GS-05 Experience. One year of experience comparable to the next lower level which demonstrates the knowledge, skills and abilities related to the duties of the position to be filled. OR Education. Successful completion of four academic years above high school leading to a bachelor's degree with at least 24 semester hours in courses related to the position or a bachelor's degree in a major field of study appropriate to the functions of the occupation. In addition to meeting the experience or educational requirements for this grade level, the candidate must fully demonstrate the following KSAs: (a) Knowledge of anatomy of the head and neck. (b) Ability to communicate clearly orally and in writing. (c) Knowledge of basic hearing assistive technologies. (d) Knowledge of basic infection control procedures and guidelines. (e) Ability to maintain stock and supply level inventories. (f) Skill in using basic computer software such as email, spreadsheet and word processing. HTA, GS-06 Experience. Completion of one year of progressive experience and/or experience equivalent to the next lower grade level directly related to the position being filled. In addition to the experience above, the candidate must demonstrate the following KSAs: (a) Knowledge of normal and abnormal ear anatomy. (b) Knowledge of hearing physiology and function to educate patients and families. (c) Knowledge of hearing aids, hearing assistive technology, hearing aid manufacturers and manufacturer software. (d) Ability to solve problems or make decisions regarding hearing aid, hearing assistive technology and patient care, consistent with the documented and co-signed plan of care under the supervision of an audiologist. (e) Ability to prepare patients for testing procedures. (f) Ability to document and code patient procedures. Preferred Experience: One year working in an Audiology & Speech Pathology clinical setting. Knowledge of basic medical terminology. Knowledge with VISTA, CPRS, and ROES. Knowledge of hearing aid care. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-4 to GS-5. Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation and would generally not require a pre-placement examination.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 07/22/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12764720. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Application Deadline: 2025-07-22