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Location(s): Help Headquarters 

Job Type: Co-Op Student Temporary 

myWork Program: Hybrid

Starting Salary Range: $23 - $26 per hour

Background Screening Requirement: 

• Enhanced Criminal Record Check 
• Credit Check 
• Identity Verification 
• Employment Verification
• References

What's the job?

Commercial, Retail and Wealth (CRW) time study is an important initiative which will provide quantitative information on key activities, providing a granular view of activity efficiency within branches. As a Time Study Co-op Student you will document and analyze the activity of member facing staff and bring the data back for Leadership and the Capacity Planning team looking for ways to remove barriers, improve efficiency, and productivity in the Service and Advice space. We anticipate this co-op student will spend time in various CCS locations in the lower mainland and the remaining working time working hybrid at our Help Head Quarters in Surrey.

What you'll get to do.

• Conduct time and motion studies to analyze the workflow and efficiency of service and advice positions. 
• Gather data on activities, including transaction times, customer interactions and process durations
• Document and diagram processes to identify bottlenecks and inefficiencies
• Analyze how time is allocated among different tasks and identify opportunities for improvement
• Compare time study metrics against each other to report and analyze variations between positions and locations. 

Who are we looking for?

• Ability to analyze complex data sets related to time usage, transaction volumes and sales operations and processes. 
• Expert experience in Microsoft Excel (vLookups, Pivot Tables, manipulating data and presenting) and PowerPoint.
• Strong proficiency in quantitative analysis, including statistical methods, data modelling and trend analysis
• Experience in identifying process inefficiencies and developing strategies to optimize workflows and reduce operational costs
• Strong attention to detail to ensure accurate data collection, analysis and reporting
• Effective verbal and written communication skills to interact with staff, management and stakeholders and to present findings and recommendations
• Reliable transportation to travel to various locations in lower mainland.

Equity, Diversity & Inclusion at Coast Capital

Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at [email protected] or 778-391-5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.