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Overview:

We are seeking a skilled Life Product Support Manager to lead a team dedicated to implementing and supporting life insurance products.

• Manage and mentor a team of product support analysts, guiding their professional development and work priorities.
• Serve as a subject matter expert on life insurance product calculations, helping the team deliver accurate, high-quality analysis and testing.
• Bonus: Experience with life product implementation, illustration systems, or the FAST administrative platform will be highly regarded.

Responsibilities:

As Life Product Support Manager, you will lead your team in achieving department objectives by leveraging deep technical knowledge and critical thinking. You will provide technical and analytical consultation to internal and external stakeholders, facilitating clear, effective communication and solution-finding. By providing guidance in the development and implementation of tools to meet business needs, you’ll help ensure these tools are accurate, efficient, and well-documented. You will be responsible for researching and analyzing information to resolve emerging issues and proactively address challenges. In addition, you will prioritize team projects, deliver technical expertise for department processes, and identify or lead initiatives through training, reviewing work, and continual process improvement.

 

• Provide technical guidance to the team and serve as Subject Matter Expert (SME) using thorough understanding of the actuarial related concepts and requirements and relevant business processes needed. Demonstrate a solid understanding of regulatory and competitive considerations and use independent judgement in applying this understanding to daily work and center of expertise.
• Manage team members, which typically includes being actively involved in the hiring and firing, completing performance evaluations, work allocation, and complex problem resolution.
• Manage, monitor, and approve staffs’ PTO and overtime to ensure the department is properly staffed at all times to meet project deadlines and service level agreements and address any absenteeism patterns that impact the performance of the department and team.
• Effectively plan and prioritize the work of others in accordance with the broader team or department objectives and priorities. Complete projects on time with high standards and accuracy.
• Determine areas of additional training, development and coaching necessary for team members and communicate this information to team members in an open and respectful manner. Develop a continuing training and education program that is customized to the needs of each employee and their unique job requirements.
• Lead staff to develop or enhance spreadsheet, software and/or database tools used to manage, analyze and report data. Oversee the maintenance and usage of these tools. Ensure work is accurate and efficient using existing procedures for team. Document tools and processes. Serve as the SME for these tools and develop/facilitate the training of these tools across the team.
• Create and/or generate reports, conduct analysis and reasonability checks, and provide insights and recommendations to key stakeholders. Accountable for addressing questions, troubleshooting and proposing solutions.
• Serve as a SME and representative of the department in meetings with internal and external stakeholders. Be able to communicate technical actuarial information to non-technical audiences.
• Identify opportunities to automate departmental processes or tools to improve efficiency and accuracy; craft project map and timeline; propose to team leadership and lead project from start to finish.

Qualifications:

• Bachelor's Degree in Mathematics, Computer Science, Business or equivalent Preferred
• Minimum 8-9 years' practical work experience in applying technical actuarial concepts and/or data analytics, and background in life insurance and/or annuity business Preferred
• Ability to lead projects and a team. Ability to deliver results across concurrent projects.
• Strong interpersonal skills, including the ability to give and receive coaching and feedback to and from employees
• Ability to engage teammates in working toward achievement of strategic departmental and corporate objectives
• Demonstrate exceptional technical or institutional knowledge
• Demonstrate a high level of mathematical ability, strong analytical skills and attention to detail
• Demonstrate strong systems skills with experience in Visual Basic and macros, Excel, Access, and Word
• Demonstrate strong verbal and written communication skills
• Demonstrate ability to research and provide insights
• Ability to work both individually and as part of a team, and to manage small projects.
• Effective leadership skills
• Effective motivational skills
• Demonstrate natural sense of curiosity, strong problem solving skills and ability to multi-task
• Demonstrate flexibility and adaptability to changing priorities
• Self-motivated, and ability to work independently and effectively under deadline pressures

Suitability Requirements:• Due to the financial nature and level of accountability of this position, a credit and criminal background check is required - The Fair Credit Reporting Act requires Sammons Financial Group Companies to notify you that, as a routine part of processing this application for employment, Sammons Financial Group may request a consumer report on you to verify all information contained in this application. Such report may include information about work-related behaviors, performance, character, general reputation, and personal characteristics, in addition to information about your previous employment, education, credit history and criminal records
Company Information:•Sammons Financial Group offers a competitive benefit package that includes: Health, Dental, Vision, Company Paid Retirement, PTO and Holiday Pay.
•Our Employee Stock Ownership Plan (ESOP) is a 100% company-funded retirement plan, so you can save for retirement without contributing a penny of your own paycheck.
•Healthy balance between work and personal lives. Friday afternoons off all year long, competitive PTO, and generous number of paid holidays.
•Our incentive program for defined goals subject to eligibility and performance. Monetary rewards are based on individual and/or overall company performance.
•Colleagues who support one another, model our core values, and drive our healthy, high-performing culture.Pay Range:USD $74,301.00 - USD $154,793.00 /Yr.Pay Transparency Verbiage:Range includes data points from multiple labor markets. Specific range is dependent on the labor market where the incumbent will be hired to perform the position. Starting salary is dependent on candidate qualifications and experience. For a narrower salary range specific to your labor market, please inquire.Work Authorization/Sponsorship:At this time, we’re not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.)