Hybrid Customer Success Manager (m/f/d) presso Aareon

Aareon is the leading provider of SaaS solutions for the European property industry. With our software, we digitise and connect the industry and support our clients in optimising processes and acting more sustainably. Our solutions address the major challenges of our time: climate change, housing shortage and skills shortage.

We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.

Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!

Tasks:

- Personal support and advice for existing customers in the area of Cloud Success Services to increase their satisfaction and loyalty

- Identifying customers' individual requirements and business goals and developing customised solutions

- Proactive communication with customers to inform them about new features, upgrades and best practices

- Optimising product usage and generating additional ARR through up- and cross-selling

- Conduct regular reviews to evaluate the success of implemented solutions and identify areas for improvement

- Work closely with internal teams, including sales, product management and support, to effectively resolve customer concerns and share feedback on products and services

- Contribute to the continuous improvement of Cloud Success Services by analysing customer feedback and market trends

Profile:

- Degree in computer science, business informatics or a comparable qualification

- Sound knowledge and experience in the field of cloud computing and SaaS solutions

- Strong communication and presentation skills as well as a confident demeanour when dealing with customers

- Strong service orientation and the ability to understand and respond to customer needs

- In-depth knowledge of processes in the housing industry

- Strong product knowledge of the ERP system Wodis Yuneo and the products of the Aareon product portfolio

- Solution-orientated mindset and the ability to communicate complex technical concepts in an understandable way

- Team player with the ability to work effectively in a multidisciplinary environment

- Fluency in written and spoken German and English

Our Benefits:

- 30 days of vacation plus additional days off on December 24th and 31st
- Future-oriented workplace in the growing IT solutions sector with a stable foundation
- Opportunities for personal development through individual training
- JobRad for work and leisure