Hybrid Senior Bodily Injury Field Representative presso AAA

Senior Bodily Injury Field Representative

Exemption Status
Non-Exempt

Management Level
Individual Contributor

Compensation Grade
Wawanesa 10

Incentive Plan
Wawanesa Goal Achievement Plan

Incentive Target
6 - 6% Incentive Target (Incentive Target-United States of America)

Job Summary
The Bodily Injury Field Representative Sr. contributes to Wawanesa's goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of large, complex injury claims. Willingness to travel is required.

Job Duties

• Provide exceptional customer service
• Interpret policy wordings, determine policy coverage and ensure appropriate reserving
• Investigate losses to determine liability including attending loss locations and meeting directly with insureds, claimants and others
• Evaluate relevant information from various sources including medical, legal, financial and vocational to quantify loss
• Negotiate with insureds, claimants, lawyers and insurers
• Coordinate services with vendors and service providers
• Adjust claims from inception to completion in a proactive manner
• Provide technical advice and guidance to junior staff
• Maintain accurate records based on company standards and policies within the claims system
• Supplement the National Catastrophe Team as required for Corporate Catastrophe Response in any region
• Remain up-to-date with legislative changes and trends in the insurance industry

Qualifications

• 5+ years progressive insurance adjusting experience
• Chartered Insurance Professional Designation or near completion
• Excellent knowledge of medical and legal terminology
• Effective customer service skills including empathy and concern for our customers
• Excellent communication skills, both written and oral
• Excellent investigative and analytical skills
• Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
• Detail oriented with a critical degree of accuracy regarding data entry
• Excellent negotiation skills
• Valid driver license with acceptable driving record
• College/University degree preferred

Scope

Remarkable benefits:

•   Health coverage for medical, dental, vision

•   401(K), Roth 401 (k) saving plan with company match

•   Remote work opportunities

•  Tuition assistance

•   Employee appreciation and recognition

.

Wawanesa Insurance is a direct-to-consumer insurance company that provides auto and property insurance products in California and Oregon.  We are committed to being there for our members when they need us most and supporting our communities.  We’ve been serving our members since 1975 and have been recognized for our award-winning customer service.

We are proud to be an affiliate of the Auto Club of Southern California (AAA), Wawanesa and AAA have shared values of service to our members, competitive pricing, and supporting our communities. We have an abundance of opportunities to learn, grow, and advance throughout our thriving organization.

We are proud to offer employees the flexibility to work from home (remote).  You may work in any state where Wawanesa currently operates in the U.S. or a state the company has the ability to run payroll.  Please check with the Recruiter to determine if your remote work location is allowed.

Wawanesa Insurance is an Equal Opportunity Employer.

Wawanesa Insurance will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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