Restaurant Manager, Patina 250 presso Delaware North

Delaware North's Patina Group is hiring a Restaurant Manager to join our team at Patina 250 in Buffalo, New York. This role is ideal for a hospitality professional who is passionate about delivering exceptional guest service and committed to training and mentoring both new and current team members. As a Restaurant Manager, you will support the Restaurant General Manager in overseeing daily operations, ensuring seamless service, and maintaining the highest standards of quality.

The ideal candidate will bring proven leadership experience in fine dining or upscale casual environments, with a strong ability to inspire teams, elevate guest experiences, and uphold our brand’s reputation for excellence.

If you are a motivated professional with a strong commitment to customer service, team development, and creating a positive and dynamic work environment, we encourage you to apply.

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Patina 250 offers fresh, thoughtful, flavor-infused variations of the authentic tastes of Western New York. The restaurant, located in The Westin Buffalo, offers a refined, welcoming atmosphere to enjoy drinks, shared plates, or a full dining experience. Local artists’ work contributes to the modern mood with paintings, elaborate light fixtures, and sculptural wall installation.

• Manage all restaurant operations, ensuring smooth coordination across all areas of the restaurant
• Train, motivate, and develop team members to maintain high performance and professionalism
• Maintain positive guest relations and high standards of service, addressing concerns and complaints in a timely and professional manner
• Assist with administrative tasks, including ordering, inventory, scheduling, and operational reporting
• Continuously monitor the point of sale system, checking for errors, price variations, and accuracy
• Monitor and enforce health, safety, and sanitation standards in compliance with regulations

• Minimum of 2-3 years of experience as a Restaurant Manager preferably in a high-volume fine dining establishment 
• Strong leadership and interpersonal skills, with the ability to foster teamwork and motivate team members
• Knowledge of food and beverage service standards, health regulations, and safety procedures
• Financial acumen and proficient computer skills, including Word, Outlook, Excel, and point of sale systems
• Ability to obtain ServSafe, Food Safety Handler, and Training for Intervention Procedures certifications
• Capacity to work a flexible schedule to accommodate business levels