IT Service Specialist II presso Electronic Arts

IT Service Specialist II (TFT) – OrlandoElectronic Arts creates next-level entertainment experiences that inspire  players and fans around the world. Here, everyone is part of the story —  part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where  everyone makes play happen.EA's Information Technology (EAIT) team connects the company's global  workforce, ensuring seamless collaboration and operational efficiency. IT  supports diverse enterprise needs — from game development to marketing  and publishing — with innovative solutions that foster creativity and  productivity. As a member of EAIT, you'll play a pivotal role in empowering  employees and ensuring the smooth operation of a global digital  entertainment leader.You'll report into the IT Manager, working with the Orlando Site IT team to  support Tiburon Studios, supporting titles such as Madden NFL and College  Football. You’ll also engage with the larger Global IT community to share  and exchange technical knowledge.You will be focused on client-based support solutions that enable the  development of games and ensure a seamless, high-quality experience for all studio staff. This is an on-site role based in our Orlando, Florida EA office.Responsibilities·Provide hands-on technical support to end users, ensuring prompt and  professional resolution of IT requests through the ticketing system, chat,  email, or in-person interactions.·Support daily IT operations within Tiburon Studios, including setup and  maintenance of desktop systems, peripherals, and accessories for both  development and non-development staff.·Manage workstation imaging, configuration, and deployment for new  hires, refreshes, and hardware replacements across Windows and macOS environments.·Perform hardware moves, desk setups, and user relocations in  coordination with Facilities and Workplace Experience.·Assist with on-site studio event support, including technology setup for  reviews, team meetings, and live presentations.·Maintain accurate asset management records, ensuring all equipment is  properly tracked, tagged, and updated in inventory systems.·Troubleshoot workstation and peripheral issues, escalating complex  problems when required to higher-level engineers or global IT teams.·Provide outstanding customer service and clear communication to  employees at all levels, including studio leadership and executive users.·Contribute to continuous improvement by documenting procedures,  identifying process gaps, and proposing operational enhancements. Qualifications·2–3 years of experience in IT support, desktop support, or a similar  technical role in a professional environment.·Strong working knowledge of Windows and macOS operating systems,  including installation, configuration, and troubleshooting.·Experience supporting hardware such as desktops, laptops, monitors,  peripherals, and accessories.·Familiarity with console hardware (Gen5 systems including PlayStation 5  and Xbox Series) and related peripherals used in development and  testing environments.·Familiarity with enterprise management tools such as Active Directory,  SCCM, ServiceNow, or comparable systems.·Ability to diagnose and resolve hardware and software issues efficiently  and accurately.·Experience with imaging, system deployment, and application installation processes.·Understanding of basic networking concepts including TCP/IP, DHCP,  and DNS.·Strong documentation and organizational skills with attention to detail in asset tracking and inventory management.·Excellent communication and interpersonal skills with a focus on  delivering quality customer service.·Comfortable working in a fast-paced studio environment and supporting  multiple priorities.·Certifications such as CompTIA A+, Network+, or equivalent experience  are preferred.·Must be able to work on-site in Orlando, Florida during standard  business hours (8 AM – 6 PM) with occasional extended coverage as needed Candidarsi ora