Remote Knowledge Base Manager - Remote Based at Aircall
Aircall · Spain Remote / France Remote / Portugal Remote, Francia · Remote
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Sponsored by OysterAircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
We’re looking for a hands-on and experienced Knowledge Base Manager to own the self-service content and knowledge strategy for our Help Center (support.aircall.io).
Reporting to the Support Operations & Strategy leader, you’ll work closely with all support delivery teams (Frontline Support, Technical Support, Billing Support, Number Operations, and Fraud Operations) and cross-functional partners across Product, Engineering, RevOps, Sales, Success, and Finance to ensure our customers have access to updated, accurate, and clear help content.
By translating technical and business concepts into clear, user-friendly content, you’ll help build a consistent and intuitive Knowledge Base that empowers our customers and supports Aircall’s growth.
