Hybrid ServiceNow Staff Solution Architect presso Baker Hughes

Key Responsibilities:

• Solution Design: Create technical blueprints for ServiceNow implementations, considering data models, workflows, UI/UX, and integrations
• Implementation: Lead the implementation of ServiceNow solutions, including configuration, customization, and development
• Stakeholder Management: Collaborate with business stakeholders to understand requirements, translate them into technical solutions, and ensure alignment with organizational goals
• Technical Expertise: Possess a strong understanding of the ServiceNow platform, including its various modules, functionalities, and best practices
• Documentation: Produce and maintain detailed system documentation, including design specifications, maintenance procedures, troubleshooting guides, and deployment plans
• Testing: Create and coordinate testing activities to ensure the quality and reliability of implemented solutions
• Problem Solving: Resolve complex technical issues and provide guidance to development teams
• Mentoring: Mentor and support less experienced colleagues
• Continuous Improvement: Stay up to date with the latest ServiceNow features and best practices, and contribute to the continuous improvement of the ServiceNow platform
• Performance Management: Monitor instance performance and propose improvements
• HAM Pro Specific Tasks:
  • Develop and implement plans to improve the Hardware Asset Management (HAM Pro) process and methods
  • Configure and manage stockrooms, asset health dashboards, and hardware asset mobile agents
  • Integrate ServiceNow with third-party systems (e.g., Microsoft Intune) for asset management
  • Perform troubleshooting, debugging, and problem resolution to ensure operational success

Preferred Qualifications:

• Certifications:
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
  • ServiceNow Certified Application Developer (CAD) (optional)
  • ServiceNow Certified Implementation Specialist for HAM (CIS-HAM) (highly desirable)
• Skills:
  • Experience as a ServiceNow Solution Architect with a focus on architectural and release governance
  • Extensive experience with the ServiceNow platform, including its various modules and functionalities
  • Experience in designing and implementing ServiceNow solutions, including HAM Pro
  • Experience in scripting, app development, and familiarity with web services, APIs, and mobile application design
  • Ability to translate business requirements into technical solutions
  • Strong understanding of enterprise environments with multiple integration points
• Experience:
  • Bachelor’s degree in computer science or “STEM” Majors (Science, Technology, Engineering and Math)
  • 10+ years working on the ServiceNow platform
  • 3+ years specifically with ServiceNow HAM Pro, including architecture of physical and virtual assets, stockrooms, asset health dashboards, and hardware asset mobile agents