Hybrid Customer Support Representative presso Pana partners

Join the legal intelligence revolution from the comfort of your home office! As a remote Customer Support Representative at vLex, you'll be the essential link between their cutting-edge legal research platform and the professionals who rely on it every day.

Working afternoon and evening hours (1:00 p.m. – 9:00 p.m. ET), you'll provide expert support that ensures attorneys, paralegals, and researchers can maximize the value of vLex's powerful tools, including their award-winning Vincent AI legal intelligence platform. This position is ideal for a high-energy problem solver who thrives in dynamic environments and enjoys making complex technology accessible to users.

You'll handle diverse support inquiries across multiple channels, troubleshoot technical issues, and contribute to special projects that enhance the overall customer experience. This role combines technical support with the satisfaction of helping legal professionals succeed in their important work.

Reporting to Sam Peacoe, Director of Customer Support at vLex, you'll maintain vLex's reputation for excellent service while directly contributing to customer retention and satisfaction across their entire product ecosystem – including vLex (featuring their award-winning Vincent AI legal intelligence platform), Fastcase, and Docket Alarm. If you're a fast learner who enjoys solving problems and helping others succeed, this opportunity allows you to make a meaningful impact while working remotely.