Homeoffice Claims Sr Training Specialist- MSI presso Baldwin Risk Partners

When, Millennial Specialty Insurance (“MSI”) partnered with Baldwin Risk Partners in 2019, we were a single-product tech-enabled renters insurance platform with only 18 colleagues. Today, MSI has grown to over 900 colleagues with more than 10 insurance products thru a combination of rapid organic growth and strategic, tech-enabled partnerships. Our goal is to produce proprietary products to our customers that are fast, easy to use, and customizable with a deep focus on the customer experience. We believe that through our scalable, tech-enabled, proprietary platform and products, we will fundamentally change the insurance industry. Internally, we are dedicated to a culture that has innovation at its core and providing a world class colleague experience. Since 2021, we have tripled our colleague headcount to support the growth of the business. MSI is looking for top talent to join our journey as we continue to grow. Come join us at Millennial Specialty Insurance, the MGA of the Future!

The Claims Sr Training Specialist is responsible for claims department training and quality improvement initiatives.  Areas of responsibility to include developing and delivering training initiatives that support overall claim colleague development and improve performance, evaluating Training and Quality processes, finding opportunities for efficiency and continuous improvement, coordinating external resources that deliver training and development opportunities, and sharing subject matter expertise with senior team members.

PRIMARY RESPONSIBILITIES:
• Design, assemble, update and present trainings and materials using recognized training techniques and tools.
• Monitor the effectiveness of training by analyzing individual or group performance results.
• Support claim quality performance evaluation processes for the business unit, understanding scope of development capabilities and using knowledge of operating policies and procedures.
• Assess training needs through surveys, interviews with employees, or consultations with managers.
• Schedule appropriate training sessions and manage the logistics of these sessions.
• Maintain and update training records (e.g., trainee lists, schedules, attendance sheets).
• Provide technical support to department by producing and updating user guides of claim handling resources, following established guidelines and senior level directives and verifying information.
• Align individual performance with department expectations by adhering to established schedules, setting work-related goals and communication with management.
• Conceptualize creative solutions that yield effective process improvements.
• Work with people at various levels within the organization to accomplish a common goal.
• Communicate information in a clear, well-organized, and professional manner.
• Escalate issues when necessary.
• Strong attention to detail.
• Manage and prioritize competing responsibilities concurrently and effectively.
• Adapt and be flexible in a complex, changing work environment to effectively support deliverables as a Shared Services asset.

KNOWLEDGE, SKILLS & ABILITIES:
• Knowledge of quality assurance procedures and techniques and tool usage
• Basic understanding of insurance policies and systems relevant to area responsibilities
• Working knowledge of database software and basic computer tools
• Working knowledge of Microsoft Outlook, Word, Excel, and Access

EDUCATION & EXPERIENCE:
• Bachelor's Degree or equivalent combination of education and work experience
• 5+ years’ relevant experience
• Experience delivering effective agent training programs.

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.