Hybrid Manager, Product Marketing presso MedImpact

Exemption Status:

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Essential Functions and Responsibilities include the following. Other duties may be assigned.

• Works with cross-functional teams including Senior Leadership to develop, execute and manage strategic plans, solution roadmaps and customer experience strategy.
• Develops and maintains solution roadmaps
• Responsible for developing and supporting solution road maps, consumer journey maps, customer experience strategy and implementation of business process changes required to execute that strategy.
• Responsible for implementing analytics and measurement capabilities and for reporting key product metrics.
• Stays current with PBM and healthcare industry trends to integrate into the above referenced deliverables.
• Serves as liaison with the Information Technology group to resolve issues, and guide development.
• Participates in cross-functional teams to provide input into product/solution modifications and development of new product features based upon customer/user input, and technology directions.
• Monitors the overall development schedule and partners with cross-functional teams to ensure on time delivery of product solution releases.
• Provides product and system demonstrations to prospective and existing clients and acts as an SME in answering questions and highlighting key system capabilities.
• Lead product launches, ensuring seamless execution across marketing, sales, and customer engagement channels.
• Create compelling value propositions that translate complex technical capabilities into business benefits.
• Develop demand generation campaigns and support sales enablement efforts.
• Collaborates with business partners to agree on functional specifications and operational readiness criteria.
• Partner with Management, Sales, and Marketing teams to align strategies with business goals.
• Work with technical teams to translate product capabilities into market-ready messaging.
• Define and track key performance indicators (KPIs) for product marketing success.
• Models and cultivates behaviors that achieve business success, including collaboration, accountability, and ownership.
• Achieves service commitments, including sustainable, measurable, accurate, reliable, and timely execution of service deliverables. Operates to high standards and develop new ideas for improving organizational performance.
• Partners with other MedImpact business units to effectively resolve customer issues and inquiries, implement new business, design solutions that meet the mutual needs of MedImpact and our customers. Actively participates as a key member of cross functional workgroups, teams, and committees as assigned.
• Promotes and engages in continuous improvement by developing and documenting business processes and measuring results. Identifies and leads the improvement opportunities in assigned work groups and business processes. Seeks out and actively participates in business initiatives that contribute to service excellence.
• Utilizes planning, prioritizing, and organizational skills to effectively manage the assets, tools, and processes necessary to achieve business objectives. Provides recommendations for the acquisition/development or enhancement of equipment and systems necessary to support the business in an efficient and quality manner.
• Maintains commitment to goals and objectives in the face of obstacles and collaborates with internal customers. Maintains positive relationships with MedImpact customers through direct interaction and by achieving positive customer satisfaction results. Promptly responds to service failures, resolves issues, and escalates concerns as appropriate.

Supervisory Responsibilities 

Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary.

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; Respond promptly to client needs; solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients; Manage difficult or emotional client situations.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                            

Bachelor's degree; Masters preferred, or equivalent combination of education and experience.  Five (5) or more years of related experience required in Pharmacy Benefit Management (PBM), Pharmacy, Managed Healthcare or similar role, and five (5) or more years of experience in a Business Analyst, Product Analyst, Product Manager, or related experience as applicable to the role.

BA degree or equivalent plus 5+ years of experience and 3 years of supervisory experience; 4 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader (Dir+) that must completed within 12 months in new position may substitute for the supervisory experience requirement.

Working knowledge of project management principles and methodologies with previous involvement in high-visibility projects.  Familiar with software development processes. Two (2) or more years of program management experience.  Strong command of digital strategies, application development and IT program management.

Computer Skills

Strong proficiency with MS Office / Word, PowerPoint, Excel, Visio and Outlook to create complex documents, manage schedules, and analyze data.  Working knowledge of key business application such as SQL coding, Oracle forms, Golden 32, MedAccess, MedOptimize, SalesForce, and UNIX operating systems.

Certificates, Licenses, Registrations

None required.

Other Skills and Abilities                   

Ability to effectively recognize complex problems and apply analytic and critical thinking skills to innovate solutions.  Ability to exercise sound judgment and decision-making.  Ability to collaborate on cross-functional projects and liaise with stakeholders on both the business and IT divisions of the organization.  Demonstrated ability to positively interact with clients, and staff of all levels, a willingness to take accountability for achieving service commitments and a demonstrated ability to achieve results.

Demonstrates ability to appear for work on time, follow directions from a supervisor, interact well with co-workers, understand and follow work rules and procedures, comply with corporate policies, goals and objectives, accept constructive feedback and coaching, establish goals and objectives, and exhibit initiative and commitment. 

Reasoning Ability                   

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Mathematical Skills                   

Ability to work with mathematical concepts such as probability and statistical inference.Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Language Skills                   

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Competencies                   

To perform the job successfully, an individual should demonstrate the following competencies:

Active Listening - Practices active listening skills to understand others’ perspectives, clearly communicates willingness to listen, asks insightful questions, shows sensitivity to non-verbal cues and seeks to ensure that all relevant concerns are understood and addressed

Adaptability - Adjusts quickly to evolving situations by integrating new information, remaining flexible, recognizing and implementing necessary changes and taking advantage of opportunities presented by new developments.

Communication -Expresses self clearly and effectively in face-to-face interactions, presentations and written documents, and employs active listening skills to ensure productive interactions.

Customer and Quality Focus - Actively demonstrates a personal concern for understanding client needs, ensuring the quality of products and services, maintains a high level of customer satisfaction, and contributes to continuous improvement of products and processes.

Influence - Persuades others of the value of an idea or course of action, enlists cooperation and support while maintaining positive work relationships, builds consensus by communicating effectively and demonstrating an understanding of others’ positions, and effectively motivates others to buy into projects and goals.

Teamwork - Functions as a valuable team member by engaging in collaborative decision making and problem solving, constantly contributes positively as a team member, shares credit when appropriate and encourages teammates to use their knowledge and skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is in an office setting and is exposed to moderate noise (examples: business office with computers and printers, light traffic).

Work Location

This position primarily works on-site at the San Diego based location for purposes of providing adequate support to internal clients; being available for face-to-face interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as for facilitation of quick and effective decisions through collaboration with stakeholders. 

Working Hours

This is an exempt level position requiring one to work the hours needed to get the job done.  Therefore, one must have the flexibility to work beyond traditional hours and be able to work late evenings, weekends and/or on holidays as required to support clients in different time zones.  This may be changed from time to time to meet the needs of the business.  Typical core business hours are Monday through Friday from 8:00 AM to 5:00 PM PST.

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego,
California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer, Male/Female/Disabilities/Veterans

OSHA/ADA:

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above
statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.