Hybrid Team Manager Wealth Support presso Fidelity Canada

Job Description

This is a hybrid role with a mix of remote and in-office working

Current work authorization for Canada is required for all openings.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.  We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients.  As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. 

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

What You’ll Do

This is a player-coach role where the ideal candidate will lead a team of associates while actively engaging in day-to-day operations. They will oversee client onboarding and servicing, support advisors with their daily tasks, handle escalations and client concerns directly, and ensure a smooth experience for clients. The successful candidate will also take responsibility for resolving high-priority issues, providing leadership and hands-on involvement in delivering exceptional client service.

How You’ll Make an Impact

 - Team Leadership

• Lead and mentor a team of registered Investment Representatives, conducting performance evaluations and supporting their development.

• Oversee escalations and client concerns, investigating root causes and delivering timely, effective solutions.

• Enhance processes for performance and compliance management to ensure smooth operations.

• Identify and implement operational efficiencies to improve team productivity and enhance the client experience.

• Oversee risk management practices and ensure full compliance with regulatory requirements across all trading functions.

• Continuously assess team capabilities and implement strategies to support  business growth and improve overall service levels

• Coach and mentors staff members and contribute to the continuous  improvement of internal processes and client service delivery

-Client and Advisor Support

• Prepare and maintain client documentation, including account applications and financial statements, and ensure all forms comply with industry regulatory requirements.

• Liaise with the custodian on day to day operational matters - Account opening, Transfer initiation and monitoring.

• Manage and coordinate the onboarding process for a new advisor, sometimes with several hundred new clients at the same time.

• Ensure compliance with all regulatory requirements, including KYC (Know Your Client), AML (Anti-Money Laundering), and suitability assessments.

• Execute investment recommendations by processing trades, ensuring they comply with client instructions and align with overall investment strategies.

• Record maintenance: Ensure accuracy of client information in Salesforce CRM and Portfolio Management System

• Ability to guide clients in an investment suitability assessment

• Maintain a client-first approach, striving to deliver proactive and personalized client service to ensure long-term relationship sustainability.

• Stay updated on changes in regulatory frameworks and industry best practices, completing all necessary compliance training.

-Team Collaboration

• Collaborate with wealth advisor to support business development initiatives and enhance the client experience.

• Assist in marketing initiatives and help develop the wealth business through various client engagement efforts.

• Collaborate with internal and external stakeholders, such as operations, compliance, custody, to ensure seamless client service delivery

-Process Improvement and Client Satisfaction

• Develop and manage process and procedures manuals for key processes

• Collaborate and develop mutually beneficial working relationship with partners across the organization to ensure the optimal implementation and support of projects and initiatives.

• Liaise with internal risk, internal audit, legal and compliance to implement strong internal controls and mitigate risks

• Manage internal and external audit requests and collaborate with internal resources to deliver successful results.

What We’re Looking For

• University degree in Business, Commerce,  Finance/related fields or equivalent work experience

• 5-7 years of relevant wealth management experience

• 2 years of leadership/mentorship experience

• Must be registered as an Registered Representative (RR) with CIRO

• Must have Canadian Securities Course (CSC) & Conduct and Practices Handbook (CPH) along with Wealth Management Essentials (WME)

• Certified Financial Planner (CFP®) designation is an asset.

• Life License Qualification Program (LLQP) and/or Chartered Life Underwriter (CLU®) designation is an advantage

• Experience with the following is an asset: Broadridge/Dataphile, Conquest, Morningstar, Portfolio Aid

What You’ll Need

• Leadership: Ability to lead by example, motivate, and develop a team, while also actively contributing to tasks alongside team members.

• Mentorship & Coaching: Skill in guiding team members through challenges, providing constructive feedback, and fostering professional growth.

• Strong industry, product, and wealth management procedures knowledge

• Detail-oriented with superior organizational skills and the ability to prioritize tasks

• Team player with the ability to collaborate with cross-functional teams

• Ability to work in a fast-paced, evolving environment crossing multiple channels and/or workstreams

•   Enjoys wearing many hats, rolling up sleeves and getting things done

•  Bilingual (English and French) would be an asset

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

•    Canada's Top 100 Employers 
o    Greater Toronto's Top Employers 
o    Canada's Top Family-Friendly Employers 
o    Canada's Top Employers for Young People 
  
•    Great Place To Work® Certified 
o    Best Workplaces for Inclusion 
o    Best Workplaces for Mental Wellness 
o    Best Workplaces for Today's Youth 
o    Best Workplaces for Women 
o    Best Workplaces in Financial Services & Insurance 
o    Best Workplaces in Ontario 
o    Best Workplaces with Most Trusted Executive Teams 

•    LinkedIn Top Companies in Canada
  
•    Human Resource Director (HRD) - Best Place To Work 
o    HRD - 5-Star Benefit Program 
o    HRD - 5-Star Diversity & Inclusion Employer 

Designations
•    Canadian Compassionate Companies – Certified 
•    Benefits Canada's Workplace Benefits Award - Future of Work Strategy 
•    TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting 
•    Canadian HR Reporter's Most Innovative HR Team