Hybrid Principal Program Manager – Final Mile Strategic Initiatives presso Haier

At GE Appliances, a Haier company, we come together to make “good things, for life.”  As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way.  We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.  

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. 

Interested in joining us on our journey? 

The Principal Program Manager for Final Mile Strategic Initiatives will play both a strategic and tactical role in the planning of future project-based initiatives in Final Mile. This role will work cross-functionally with the Final Mile and Digital Technology (DT) colleagues to implement a new Final Mile digital strategy through improved Final Mile technology tools and platforms. The new digital strategy is a key priority for the broader Logistics organization.
This role will face dynamic challenges and requires someone who is easily adaptable to changing business needs and requirements.

Position

Principal Program Manager – Final Mile Strategic Initiatives

Location

USA, Louisville, KY

How You'll Create Possibilities

Responsibilities:

• Serve as Business Process Owner (BPO) and Subject Matter Expert (SME) for GE Appliances’ Final Mile platform and tools.

• Responsible for planning, procurement, and execution of the Final Mile Digital Strategy. Serve as Point of Contact for any issues or discrepancies arising from development, implementation & production system support.

• Drive comprehensive standardized programs which includes creating functional business specifications, testing, and developing/writing training for digital projects.

• Use feedback from functional team, field team and Delivery Network to drive Digital Solutions and future project decks.

• Work directly with DT resources as assigned to deliver on new systems. Serve as main contact for DT resources to supply final business decisions.

• Communicate program details/progress through emails and presentations to functional team as well as broader business leadership.

• Participate in System Integration testing and User Acceptance Testing using Agile project methodology.

• Plan, schedule, and coordinate production releases.  Responsible for Go/No Go decisions on production releases.

• Partner with delivery agents and other end users to determine impact, validate feasibility, and identify pilot users.

• Research new technologies/devices applicable for the Final Mile Network. Responsible for support and enhancement of customer facing delivery status tracker.

• Participate in weekly meetings with Customer Experience/Final Mile initiative teams.

What You'll Bring to Our Team

Position Requirements:

• Demonstrated high energy, self-starter and strategic thinker

• Demonstrated program/project management skills with strong technical background

• Ability to be decisive and clearly communicate business requirements and lead change

• Demonstrated ownership and accountability in managing timelines and working cross-functionally

• Proven digital dexterity, including proficiency and experience working with cutting edge mobile technology

• Ability to root cause and solve complex system problems

• Proven ability to persuade and influence business and IT partners at all levels

• Ability to facilitate meeting while gathering requirements and collaborating with stakeholders

Minimum Qualifications:

• Bachelor’s Degree required in Business, IT, or other related field

• Minimum of seven (7) years of relevant work experience

• Strong project/program management experience with proven track record of success

Preferred Qualifications:

• Previous business experience with Salesforce, specifically Field Service Module (web, mobile, and experience cloud)

• Experience in Final Mile Logistics and understanding of final mile delivery platforms and tools

• Previous experience with Oracle systems

• Proven project management and technical leadership skills

• Proven leadership ability to handle and prioritize multiple/competing priorities

• Previous experience utilizing Agile project methodology

Working Conditions:

• Working conditions are normal for an office environment; located at Appliance Park

• Work may require weekend and/or evening work

• Up to 20% travel required to domestic Delivery Agents

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.

By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com

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