Hybrid VDI Engineer na Spektrum

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Background

NATO Digital Workplace Centre (NDWC), part of NCI Agency, provides simple yet innovative solutions that underpin the Digital Transformation of NATO by providing feature-rich Digital Workplace, which enable NATO staff members to connect, communicate, and collaborate.

Workspace service area deliver the following user-facing services to NATO Commands, NATO Force structure and Nations in all 32 Allied Nations:

• Windows-based and iOS/iPadOS-based end user device provisioning, management, operation, and lifecycle across multiple separate networks of different classifications and various form factors;
• Workstream collaboration including email and instant messaging server backend and client frontend provisioning, management, operation and lifecycle across multiple separate networks of different classifications.

The services integrate with other services such as print/scan/copy, voice, video teleconference (VTC), collaboration portals and enable NATO-specific functional applications higher up the software stack.

Role Duties and Responsibilities

Installation, configuration, administration and monitoring of VDI infrastructure based on Dell end user devices and Omnissa (former VMware) Horizon technologies

• Perform daily administration, troubleshooting and monitoring of VDI infrastructure instances including underlying virtual, application delivery and profile infrastructure;
• Conduct installation, upgrade and configuration of existing and new VDI instances including associated virtual and application.
• Monitor the performance, troubleshoot and continuously optimize the existing VDI setup including so called master or “golden” images.

Ensure healthy and functional end user computing environment

• Review, troubleshoot and ensure compliance with security policies and functional requirements of the VDI setup and associated enabling technologies (Active Directory).
• Work on and resolve incidents and service requests using the Purchaser’s trouble ticket system.

Enhance the business continuity by improving the fault tolerance and disaster recovery

• Propose design, implement, test and maintain fault tolerance and disaster recovery of the complete VDI stack including virtual infrastructure, VDI, application and user profile layers.

Improve the maturity of the IT Operations

• Develop, implement, improve and follow standard operating procedures and instructions on IT operation activities related to the VDI setup.
• Develop, disseminate and improve instructions for Level 1 and Level 2 technicians.
• Perform on the job trainings as needed to team members, Level 1 and Level 2 technicians.

Essential Skills and Experience

• 2 years of experience in Group Policy Management (GPOs)
• 3 years of experience Application COTS Troubleshooting
• 3 years of experience Windows 10/11 troubleshooting
• 3 years of experience Incident Management
• 2 years of experience ITIL Concepts
• 3 years of experience VMware AppVolume
• 3 years of experience VMware Horizon
• 3 years of experience VMware vSphere
• 2 years of experience VMware DEM/UEM
• 2 years of experience FSLogix
• 3 years of experience Master Image (VDI-MDT)
• 3 years of experience Optimization / Monitoring
• 2 years of experience Powershell

Working Location

• Braine l’Alleud, Belgium

Working Policy

• On-Site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance