Hybrid Director of Global Retail Operations and Communication presso Levi Strauss & Co.

JOB DESCRIPTION

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We’re a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

We are looking for a Director of Global Retail Operations and Communication. This Director of Retail Excellence is a strategic and hands-on leadership role responsible for driving operational excellence, leading impactful programs, and streamlining communications across a global fleet of retail stores. This position plays a pivotal role in leading a team that supports enhancing the efficiency, productivity, and engagement of store teams while delivering exceptional customer experiences.  It reports to the Vice President of Retail and Omni-Channel Excellence.

The ideal candidate will possess a deep understanding of retail operations, proven leadership capabilities, and the ability to inspire and influence teams and business partners at all levels. With a minimum of 10 years of experience in retail and leadership, the Director of Global Retail Operations and Communications will serve as a thought leader, change agent, and advocate for best-in-class retail practices.  They will lead a team of professionals and will collaborate with our cluster and global teams to influence work across departments and geographies.

About the Job

Operations Leadership:

• Develop and implement operational strategies that drive efficiency, reduce costs, and enhance in-store performance.
• Ensure consistent execution of standard operating procedures across all locations.
• Collaborate with cross-functional teams to streamline processes, identify opportunities for improvement, and execute innovative solutions.
• Lead and participate in cross-functional task forces to define best solutions for retail stores and support an aligned operating model across all global teams that engage with retail.

Training and Development:

• Design Standard Operating Procedures, Guides and Training tools that support excellence in store operations.
• Develop training that supports cluster operations teams in their ability to properly utilize tools and resources for global programs and technologies.

Communications:

• Oversee the development and delivery of clear, concise, and actionable communications to store teams.
• Oversee communication systems to create the most efficient use for field teams.
• Guide change management in all projects from the department.
• Act as the key liaison between corporate teams and retail locations, ensuring alignment on priorities and messaging.
• Foster a culture of open communication and feedback to enhance team collaboration and alignment.

Team Leadership:

• Lead, mentor, and develop a high-performing team of operations and communication professionals.
• Cultivate a culture of accountability, innovation, and continuous improvement.
• Serve as a role model for company values, championing a customer-first mindset and commitment to excellence.

Performance Management:

• Analyze key performance metrics to assess operational efficiency and identify areas for improvement.
• Test and build field Incentive Programs that support driving key performance indicators (KPI’s).
• Collaborate with finance and operations teams to align goals with financial objectives.
• Provide regular updates and insights to senior leadership on progress and initiatives.

About You

• Minimum of 10 years of retail experience, including significant leadership roles.
• Proven expertise in retail operations, training, and communications within a multi-location environment.
• Exceptional interpersonal and communication skills, with the ability to influence and inspire teams.
• Strong analytical skills with a data-driven approach to decision-making.
• Demonstrated ability to lead large-scale initiatives and manage multiple priorities simultaneously.
• Passion for retail excellence, customer experience, and team development.

Preferred Experience:

• Experience in managing change and driving cultural transformation.
• Familiarity with emerging trends and technologies in the retail industry.

This role offers the opportunity to make a significant impact on the success of a retail organization by optimizing operations, fostering team engagement, and ensuring consistent execution of the brand promise across all locations.

This is a hybrid position based in our San Francisco, CA headquarters. You will be expected in office 3 days per week typically Tuesday-Thursday. Note, time in office can vary depending on business needs.

Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, incentive plans, 401(k) matching, paid leave, health insurance, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Read more about our benefits here.

LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.

EOE M/F/Disability/Vets

LOCATION

San Francisco, CA, USA

FULL TIME/PART TIME

Full time

Current LS&Co Employees, apply via your Workday account.

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