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Hybrid Solutions Engineer, Enterprise Global Accounts, UK Solutions Engineer, Enterprise Global Accounts, UK with verification

Shopify · Ghana · Hybrid

About the job

About ShopifyOpportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.About YouMoving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.Before you apply, consider if you can:

  • Care deeply about what you do and about making commerce better for everyone
  • Excel by seeking professional and personal hypergrowth
  • Keep up with an unrelenting pace (the week, not the quarter)
  • Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
  • Bring critical thought and opinion
  • Embrace differences and disagreement to get shit done and move forward
  • Work digital-first for your daily work
About The RoleShopify is making enterprise commerce simple. We give high growth, high volume merchants the scalability, reliability and flexibility they need. We believe large merchants should love their commerce platform and we work hard each day to make that happen.Shopify’s Global Accounts team has supported this mission by educating the largest, highest volume, and most complex customers on what is possible with our platform. Their passion is creating a merchant obsessed evaluation and buying experience that is the envy of the industry.As a Global Accounts Solutions Engineer, you will play a critical role in designing and implementing end-to-end technology solutions for Fortune 100 customers. You will collaborate closely with cross-functional teams, including business stakeholders, project managers, developers, and infrastructure specialists, to empower our largest merchants to thrive and expand on the platform.Additional InformationThis role is to be fully remote within the UKResponsibilities Include
  • Collaborate with Fortune 100 customers to understand their business objectives, technical requirements, and challenges, and translate them into scalable and innovative technology solutions. You will leverage your expertise to design solutions that align with Shopify's best practices and industry standards.
  • Establish and own relationships with technical buyers in order to actively shape the tech vision and strategy for each customer. You will be the trusted advisor and the point of contact for global tech owners - e.g. CTO's, Architecture VPs, etc.
  • Provide technical guidance to relevant stakeholders throughout the entire customer journey, from requirements gathering to deployment and maintenance.
  • Lead the design and architecture of complex systems, ensuring they align with the customer’s strategic goals and industry best practices both pre-sale and post-sale.
  • Develop comprehensive solution blueprints, including system architecture, integration patterns, & data models.
  • Conduct thorough analysis of existing systems and infrastructure, identifying areas for improvement and recommending appropriate solutions.
  • Collaborate with business stakeholders and project managers to define project scope, deliverables, and timelines.
  • Evaluate and recommend appropriate technologies, frameworks, and features to meet the customer’s needs and ensure scalability, reliability, and performance.
  • Stay up-to-date with the latest ecommerce trends, emerging technologies, and best practices, and proactively share knowledge with the team and customers.
  • Conduct technical presentations and workshops to demonstrate the value and feasibility of Shopify’s solutions to customers.
  • Engage with technical stakeholders of multi-brand accounts on Shopify to design systems that promote high technical alignment across their brands on the platform.
  • Take an active role in designing and refining the role of a Global Accounts Solutions Engineer at Shopify to provide the maximum value to our customers and Shopify.
Qualifications
  • Minimum 5 years of experience in solutions engineering or solutions architecture, preferably with enterprise-level clients within a technology/software environment.
  • Proven experience as a Solutions Engineer or Solutions Architect, working with Fortune 100 companies or large, multinational enterprise clients.
  • Deep understanding of technical strategy as it relates to operating and growing commerce businesses.
  • Proficiency in executive presence, business acumen, and problem-solving for customers.
  • Highly adept at gathering, inferring and interpreting complex business requirements from customers and translating those to technical requirements and solutions both in and outside of the Shopify platform
  • Strong knowledge of enterprise architecture principles, design patterns, and best practices.
  • Expertise in designing and implementing scalable and secure solutions across multiple platforms, including cloud-based environments.
  • Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and present technical concepts to non-technical stakeholders.
  • Willingness to travel domestically and internationally as required.