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Bi-LINGUAL RESOURCE CONSULTANT (English/Spanish)

LifePath is a mission-driven, collaborative, and community-focused human services agency seeking to hire a person who is bi-lingual in Spanish and English to support our program providing  information and referral, follow-up and advocacy to callers and who will process intake information for internal programs operated by LifePath. The Resource Consultant serves as the public’s entry point to LifePath’s services. 

Join our caring and compassionate team!

In this full-time (35 hr/wk), hybrid role based in Greenfield,  pay is $22.90 per hour, with excellent benefits including medical, dental, vision, life insurance, 401k, HRA, FSA, EAP, and generous paid time off! 

Interested in joining the compassionate LifePath team in this valuable role as a Bi-Lingual Resource Consultant? 

Please submit a cover letter and your resume. LifePath is deeply committed to the principles of equity, diversity and inclusiveness. Minorities, women and candidates with disabilities are encouraged to apply.  EOE/AA

QUALIFICATIONS:

Bachelor’s Degree in a Human Service related field preferred with years’ experience working with older adults and caregivers

 The position requires:

• English and Spanish fluency
• Ability to work independently and within a team
• Excellent customer service skills
• Strong verbal and written communication
• Knowledge of community resources and ability to research options
• Sensitivity to work with diverse populations in their homes, virtually and telephonically.
• Comfortable facilitating outreach events and presentations for individuals and groups.   
• Ability to work within databases, use Google and Microsoft Office Suite, virtual platforms, and other technology.
• Ability to travel/drive throughout Franklin County and North Quabbin region in varied weather.

 ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Perform professional interviews over the phone to determine needs of callers to make appropriate referrals.   
2. Complete referrals and intake assessments as required.
3. Maintain up-to-date and comprehensive knowledge of available resources for older adults, caregivers, and people living with disabilities.  
4. Maintain current understanding of relevant regulations and application procedures of entitlement benefits.
5. Maintain up-to-date and comprehensive information of available resources for elders, caregivers and individuals with disabilities.
6. Maintain current understanding of relevant regulations and application procedures of entitlement benefits.
7. Conduct community presentations and outreach activities through public speaking engagements or related activities.
8. Provide follow-up communication with consumers as needed to ensure outcomes of previous contact and offer additional assistance in locating other services as necessary.
9. Maintain accurate and up-to-date documentation according to program and agency requirements of Information and Referral (I&R) calls, follow-up and advocacy work. Complete daily call log in database on all calls.
10. Participate in regular agency meetings and team meetings and attend in-service trainings.

PHYSICAL EFFORT AND WORK ENVIRONMENT:

Physical: Visual, speaking, auditory and mobile capacity necessary:

• Capacity to see computer screen, read written material and drive a car.
• Capacity to hear and speak and utilize cell phone.
• Capacity to communicate verbally with consumers, caregivers, supervisors and managers.
• Capacity for fine manipulation in the frequent use of equipment such as computers, copy machines, etc.

Capacity to climb stairs

Ability to sit or stand for extended periods of time.

Occasional reaching and grabbing objects with both hands, twisting of hand and wrist, and pushing and pulling of objects.

Occasional bending, squatting, and twisting to perform work functions.

Occasional capacity to lift up to 25 pounds.

Mental: 

Ability to understand and/or interpret complicated program instructions and laws.

Capacity to learn complicated computer software

Capacity to deal rationally and calmly with varying personalities

Capacity to work well in fast paced, rapidly changing environment.          

Environmental:

Work is split between indoor office work and traveling outdoors to meetings, trainings and consumers’ homes.

Must be able to tolerate odors and pollutants including but not limited to smoke, air fresheners, pet dander, personal odors, etc. from a variety of in-home conditions.

Must be able to tolerate by-products of office machine operation.

Must be able to tolerate heat and cold of seasonal changes and indoor temperatures