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Description

With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm, we are dedicated to our mission: to educate, protect, and care for your skin. We are committed to delivering the highest standard of comprehensive skin care, enabling you to achieve a confident, healthier, and more beautiful you!

Our goal is to raise awareness in communities and among healthcare professionals regarding the importance of skin health, highlighting skin cancer prevention, risk factors, and the benefits of regular dermatology exams.

We pride ourselves on providing proactive and comprehensive dermatologic care to expanding populations, ensuring that high-quality skin care is both accessible and effective. Furthermore, we cultivate a rewarding work environment for our providers and staff, with competitive compensation and benefits packages paired with an unparalleled culture!

Job Summary:

The Front Office Receptionist at our Wilmington, NC location will be responsible for accurate and efficient patient registration utilizing our medical systems. This individual will verify patient insurance coverage through our medical necessity tools, adhering to established policies and procedures. Providing exceptional customer service to physicians, patients, family members, and other medical professionals will be a key component of this role.

Essential Duties and Responsibilities:

• Greet patients and visitors either in person or over the phone, addressing inquiries or referring them as necessary.
• Document patient arrivals in the Practice Management System (EMR).
• Confirm patient identities by date of birth and name, creating new accounts for newcomers.
• Prepare necessary paperwork for patient appointments in advance.
• Contact “No Show” patients to reschedule and make appropriate notations in the system.
• Schedule appointments to enhance patient satisfaction, optimize provider time, and ensure effective use of treatment rooms.
• Respond to emergency situations with quick and sound judgment.
• Review and update information in the Practice Management System (EMR) with patients.
• Determine payer sources, verify insurance eligibility, and communicate financial statuses. Notify the Billing Department of any required prior authorizations.
• Maintain a clean and organized reception area.
• Record and update financial information, including collecting copays and balances during check-in/out.
• Protect patient rights by ensuring confidentiality of personal and financial data.
• Follow established operational policies and procedures while reporting necessary changes.
• Contribute to team efforts by achieving related goals as needed.
• Exhibit superior customer service skills consistently.
• Answer the telephone promptly and politely.
• Communicate courteously and professionally with patients, visitors, providers, and team members.
• Perform other duties as assigned by the Practice Manager or Area Practice Manager.

Requirements

Minimum Qualifications:

• High School Diploma required; Associate's Degree preferred
• 1 year of customer service experience in a healthcare office preferred

Benefits

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 1 floating holidays each year

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.