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Patient Support Specialist (Remote - West Coast US or Hawaii)

Onera Health États-Unis d'Amérique · Remote

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Description

The Job

We’re seeking a compassionate and people-oriented Patient Support Specialist to join our growing team. In this role, you’ll be the primary point of contact for patients using our at-home sleep study, guiding them through every step and ensuring they feel supported, informed and motivated throughout the process.

Onera
Onera Health is a leader in transforming sleep medicine and remote monitoring. Our breakthrough diagnostic solutions and services are poised to help millions of people struggling with sleep-related ailments, while also impacting other medical fields by monitoring a variety of chronic conditions, ultimately improving the health and quality of life for patients around the world.

Key Responsibilities:

  • Provide friendly, empathetic support to patients via phone, email or chat
  • Collect and analyze patient feedback to improve the company’s services and product offering
  • Provide administrative support related to patient outreach, documentation and follow-ups
  • Partner across teams to continuously improve the patient experience

Requirements

  • Strong communication and interpersonal skills
  • Based on the West Coast US or Hawaii
  • Ability to handle sensitive patient information with professionalism and discretion
  • Confidence working with digital tools and systems
  • Experience in healthcare, customer support or patient care is preferred but not required
  • Spanish proficiency is a plus

Benefits

Why join us?

  • Be part of an exciting, international startup at the forefront of medical innovation
  • Make a direct impact on people’s health and well-being every day
  • Work alongside a knowledgeable, dynamic and supportive team where collaboration and new ideas are encouraged     
  • Full remote position with flexible working conditions