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Description

The Payment Posting Specialist is responsible for accurately posting dental insurance and patient payments, reconciling accounts, and ensuring proper application of reimbursements in accordance with payer contracts and company policies. This role requires a strong understanding of dental billing procedures, insurance remittances, and payment workflows, along with attention to detail and analytical problem-solving skills. Pay Range for this position is $24-$31 hr.

• Post insurance and patient payments for both contracted and non-contracted carriers with a high level of accuracy. 

• Access, download, and export batch payments from clearinghouses in preparation for posting. 

• Post 835/ERA (Electronic Remittance Advice) files into the practice management system. 

• Apply appropriate adjustments, including contractual write-offs, allowances, deductibles, and copayments according to payer contracts. 

• Retrieve missing ERA/835/EOB documentation through payer portals or direct communication with insurance companies. 

• Monitor reimbursements for underpayments and escalate discrepancies to the Billing Specialist for resolution. 

• Investigate and resolve payment discrepancies, exceptions, unidentified payments, and recoupments. 

• Identify credit balances during posting and correct ledger errors as needed. 

• Prepare and submit refund requests when applicable. 

• Maintain clear, professional communication via email and other channels to resolve payment issues. 

• Perform daily reconciliation of posted payments to ensure accuracy and completeness. 

• Maintain and update reports and spreadsheets related to payment posting activities. 

• Adhere to company policies, billing guidelines, and regulatory requirements, including HIPAA compliance. 

• Work independently while managing time effectively and maintaining attention to detail, accuracy, and follow-through. 

• Foster positive working relationships with internal team members and external clients. 

• Other duties, responsibilities, or tasks as assigned by the VP of Revenue Cycle Management or Sr. Management. 

Requirements

• High school diploma or equivalent required.
• Minimum of 1–2 years of dental billing and payment posting experience required.
• Demonstrated experience working with insurance reimbursements, Explanation of Benefits (EOBs), Electronic Funds Transfers (EFTs), and Electronic Remittance Advice (ERAs) in a dental or healthcare setting is required
• Knowledge of HIPAA regulations and compliance standards is required
• This is a WFH job but must be able to travel to the Vancouver, WA location for training, meetings.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook, with typing speed of 50+ WPM and high data entry accuracy.
•  Excellent analytical, problem-solving, and organizational skills with the ability to identify trends and resolve discrepancies
• Effective written, verbal, and interpersonal communication skills, with the ability to build collaborative relationships and work both independently and within a team. 

Benefits

• Competitive pay and comprehensive benefits (health, dental, vision, 401k with match)
• Paid time off and holiday/floating holiday pay
• A warm team culture where you’re respected and supported