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Description

Deadline Date:  Wednesday 11 February 2026

Requirement Title: Principal Technician (Digital Infrastructure)

Location: Norfolk, VA, USA

Full time on-site:  Yes

Total Scope of the request (hours):     836

Required Start Date: 16-MAR-2026

End Contract Date: 31-DEC-2026

Required Security Clearance:  NATO Secret

Specific Working Conditions:

- Business travel to NATO and national (NATO and non-NATO) facilities as well as some travel between the NCI Agency offices;

- May be required to undertake duty travel to operational sites and theatres inside and outside NATO boundaries.

Duties and Role

Systems design

• Follows standard approaches and established design patterns to create new designs for simple systems or system components.
• Identifies and resolves minor design issues.
• Identifies alternative design options and seeks guidance when deviating from established design patterns.

Systems integration and build

• Provides technical expertise to enable the configuration of system components and equipment for systems testing.
• Collaborates with technical teams to develop and agree system integration plans and report on progress.
• Defines complex/new integration builds.
• Ensures that integration test environments are correctly configured.
• Designs, performs and reports results of tests of the integration build.
• Identifies and documents system integration components for recording in the configuration management system.
• Recommends and implements improvements to processes and tools.

IT infrastructure

• Provisions/installs, configures and maintains infrastructure services and components.
• Monitors, measures and reports on infrastructure load, performance and security events.
• Identifies operational issues and contributes to their resolution.
• Carries out agreed operational procedures, including backup/restore, using supplied infrastructure tools and scripts.
• Carries out agreed system software maintenance tasks.
• Automates routine system administration tasks to specifications using standard tools and basic scripting.

Additional duties for this post:

• Establishes, monitors and conducts On-The-Job Training (OJT) to ensure all personnel are proficient in their duties.
• Ensures compliance with cryptographic security standards.
• Supervises the maintenance and installation of on-line Crypto equipment.
• Provides collaboration and assistance to other work sections within Service Operations Branch in support of mission requirements.
• Performs other duties as required.

Requirements

• NATO Secret security clearance

Education, Experience and Training (essential):

Education:

• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.

Experience:

• At least 3 years' experience in the implementing, and managing the underlying technology, software and hardware WAN/LAN components that ensure the smooth functioning of switches, routers, firewalls, network systems, monitoring systems, crypto and security systems.

• Practical experience troubleshooting infrastructure related issues, perform regular maintenance.
• Adequate communication and interpersonal skills.
• Good analytical skills and solution-oriented attitude.

Education, Experience and Training (desirable):

Experience:

• Practical experience in network configuration, analysis, integration, testing, implementation and support.
• Knowledge of operating network authentication and authorization systems and technologies (e.g.802.1x, ISE, RADIUS, TACACS+).
• Practical experience in the deployment, use and configuration of Cisco Prime.
• Knowledge and experience of configuration, operation and management of Voice over IP (VoIP) infrastructure (e.g. CUCM).
• Prior experience in the management of technical teams/personnel.
• Minimum 3 years' experience of multivendor (e.g. Cisco, Dell) Routing (WAN) and Switching (LAN), as well as Enterprise environments.
• A minimum of 3 years' experience with the configuration and operation of Network Monitoring and Event Management systems (e.g. Spectrum, Splunk).
• Knowledge and experience of implementing and operating WAN and LAN technologies within an Enterprise and Services Provider network.
• General understanding of related telecommunications systems and techniques of TDM, MPLS, Software Defined Networking and Access, Video, Voice and VoIP technology.
• Experience of maintaining and configuring cryptographic equipment such as TCE 621 family.
• Knowledge of IPv6 network technologies and concepts.
• Knowledge of Datacentre technologies and Virtualized Switching.
• Knowledge and experience in applying ITIL, ITU-T principles and methodologies applied to effective Service Management and Control.
• Prior experience of working in an international environment comprising both military and civilian elements.
• Knowledge of NATO responsibilities and organization, including ACO and ACT.

Training/Certifications:

• ITIL Foundation certificate holder.
• Minimum qualification of an associate level Networking Professional certification (e.g. CCNA).