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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across Europe. As a leader in the BPO and staffing sector, we pride ourselves on facilitating career-defining opportunities for multilingual professionals seeking to elevate their careers through high-impact positions.

Job Overview

We are currently sourcing exceptional candidates for a French Speaking Support Specialist – Night Shifts position in Bulgaria, located in the vibrant hub of Sofia. This role within the Customer Support Services industry is perfect for a night-owl professional looking to thrive in an international environment while benefiting from an elite, comprehensive relocation package.

Key Responsibilities

• Provide high-level assistance to French-speaking clients via phone, email, and live chat within the Customer Support Services sector.
• Troubleshoot complex technical inquiries and resolve issues with efficiency and professional courtesy.
• Maintain detailed customer records and documentation in our CRM systems to ensure high service standards.
• Collaborate with cross-functional teams to escalate urgent matters and provide feedback on service quality.
• Ensure all interactions reflect the company's commitment to excellence and brand reputation during night-shift hours.
• Stay updated on product knowledge and internal support protocols to provide accurate and reliable guidance.
• Contribute to a positive team culture within our Sofia-based office, one of the most sought-after jobs in Bulgaria.

Requirements

• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to ensure smooth transition to our Bulgaria operations.
• Proven experience in Customer Support Services or a similar client-facing environment.
• Strong command of English, allowing you to flourish in our international team.
• A proactive problem-solving mindset and the ability to work effectively during night shifts.
• Excellent interpersonal skills and a desire to build a career through French-speaking jobs abroad.

Benefits

What We Offer

• Highly competitive monthly salary with additional night shift premiums.
• Comprehensive, fully paid initial training program to ensure your success.
• Premium private health insurance package.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation provided).
• Lucrative Monthly Performance Bonus based on your individual achievements.
• A pathway to long-term career growth in the dynamic Customer Support Services industry.
• Access to various social events and professional networking opportunities in Bulgaria.

Life in Bulgaria

Sofia, the capital of Bulgaria, offers a unique blend of historical charm and modern urban living. Employees relocating for this French Speaking Support Specialist – Night Shifts position in Bulgaria will enjoy a mild climate, a thriving restaurant scene, and a low cost of living that ensures a high quality of life. Bulgaria is increasingly recognized as a top destination for expatriates looking to balance professional ambition with a rich social lifestyle.

With our fully paid relocation package, moving to Bulgaria is seamless and stress-free. Whether you are exploring the mountainous landscapes or enjoying the vibrant nightlife of Sofia, you will find that Bulgaria offers a welcoming, multicultural environment that is perfect for your next professional chapter. Joining one of our top-rated French-speaking jobs ensures you are positioned for success in one of Europe’s most exciting emerging markets.

How to Apply

Are you ready to take the next step in your career with Mercier Consultancy Group? We invite you to apply now and join our growing team of professionals in Sofia. Please submit your updated CV, and one of our expert consultants will be in touch to discuss your potential placement in this premier French Speaking Support Specialist – Night Shifts position in Bulgaria. We look forward to hearing from you.