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Operations Strategy Manager (m/f/d) - VP Office, Global Operator Enablement Services

MOIA · Hamburg, Allemagne · Hybrid

  • Bureau à Hamburg
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Join us as an Operations Strategy Manager (m/f/d) in the VP Office of our Global Operator Enablement Services and help shape the future of autonomous mobility!

MOIA’s Global Operator Enablement Services (GOES) Organization is our delivery backbone — our mission-critical interface to operator customers worldwide. We transform innovative technology into operational success by delivering our turnkey solution that enables safe, scalable, and efficient autonomous mobility services.  

As a cross-functional, fast-moving team, we integrate customer launch management, digital platform provisioning, service operations, and customer support to deliver a seamless experience. Acting as the single point of contact for operators, GOES ensures end-to-end excellence.  

In short: We bring MOIA’s pioneering products to life — reliably, globally, and ready to scale. 

Want to learn more about our turnkey solution for autonomous mobility? Have a closer look at our product video here. 

As Operations Strategy Manager (m/f/d), you will partner directly with our VP GOES to shape and align operator‑enablement priorities across functions, translate decisions into clear plans, and lead cross‑functional delivery to ensure seamless launches for global operator customers. 

What you will do

  • Understand and articulate operator enablement priorities and initiatives, ensuring alignment with high-level goals and objectives.
  • Conceptualize MOIA's operator enablement strategy for rolling out our autonomous driving turnkey solution.
  • Support in preparation of materials for senior leadership meetings and shareholder relations.
  • Communicate key decisions and updates, keeping the team informed and engaged.
  • Oversee the Operator Enablement budgeting process and target adherence.
  • Facilitate collaboration between operator enablement functions to ensure smooth and rapid execution.
  • Lead and manage critical projects and novel initiatives from inception to completion, ensuring that milestones and objectives are met.
  • Oversee internal communication strategies, ensuring consistent and transparent information flow focused on strategy and project management.
  • Facilitate effective communication and coordination among Operator Enablement and other functions, fostering a cohesive work environment. 

What will help you to fulfill your role 

  • Solid experience in management consulting, an operations role, or a similar field.
  • Experience with global operations delivery that includes distributed teams.
  • Strong strategic thinking and problem-solving abilities, with a keen eye for data-driven insights.
  • Exceptional organizational and leadership skills, with the ability to manage multiple tasks simultaneously.
  • Excellent analytical and problem-solving abilities, with a keen eye for detail.
  • Comfortable thriving in a fast-moving environment, quick to adapt to change.
  • Proficiency in project management tools, communication platforms, and productivity software.
  • Fluent in English, German is a plus 

We welcome applicants from diverse backgrounds — even if you don’t meet every requirement. If you’re excited about the role and MOIA’s mission, we’d love to hear from you!

Questions? Reach out to the Talent Acquisition Manager Ben directly.

Our benefits in a nutshell

  • Competitive salary (including bonus)  
  • Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration! 
  • Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.) 
  • Budget and monthly expense allowance for home office setup 
  • Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog!
  • Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides
  • Subsidized fitness club membership or bike leasing 
  • Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes 
  • Mental health support, 1:1 sessions with external professionals and mental unload workshops 
  • 30 vacation days, sabbatical and unpaid leave option 
  • Relocation support with service provider (visa, administration, etc.) 
  • Dog-friendly offices

For student & internship positions, we have an adjusted set of benefits. You can find them here. 

Be who you are!

We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included.

In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel.

Our Future Work model

Since we love to collaborate, it is clear to us that we don't want to become a fully remote company, but we also don't need to spend every day of the week in the office to do a great job.

Our current hybrid work approach focuses on adapting to different needs, including increased flexibility that works best for the teams and the individuals with as much self-determination as possible.

Get more insights on how we work on our blog to find out more about our hiring process or follow us on Instagram for a look inside MOIA. 

Who we are

At MOIA we’re reimagining the future of mobility – safe, autonomous and tailored to the needs of cities and their people. As a tech company with more than 400 employees, we build mobility solutions that truly move cities forward.

We launched our ridepooling service in Hamburg in 2019 and have been part of the city’s public transport system since 2023. Since launch, we have transported over 12 million passengers. Currently, MOIA is evolving from a mobility provider to a tech provider offering a scalable and safe turnkey solution for autonomous driving. 

With office locations in Berlin and Hamburg, our diverse and international team comprising more than 60 nationalities works together toward that shared mission. 

MOIA is more than a technology provider – we are a partner to cities and public transport operators committed to creating more livable spaces and delivering mobility solutions that are reliable, safe and comfortable.

Your application to MOIA

We value authenticity and personal insights in your application responses. While AI tools can be useful, we encourage you to answer the following questions based on your own experiences and understanding. This helps us keep a human touch and better evaluate your unique perspective and match for the role.

To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details unrelated to your qualifications and suitability for the role. Additionally, we anonymize applications during the initial review phase by removing personally identifiable information. This ensures that our evaluation focuses solely on your skills, experience, and potential – supporting a fair and inclusive hiring experience for all candidates.