Offres d'emploi à distance et à domicile à wallingford ∙ Page 5

Responsibilities

Building Bright Futures! Brightstar is seeking a Computer Operator in the area of Wallingford, CT. This position requires you to be flexible with shifts, as it is a 24/7/365 operation. The position offers competitive wages and a shift differential. It is an intermediate-level position responsible for general technical support of the data systems for lottery sales systems. This position is required to be on-site, supporting the data center. Data Center shifts are 10 hours, 4 days per week.

• Provides  intermediate-level monitoring and solving for operating equipment for one or more jurisdictions and 24x365 alignment to operational procedures, checklists, policies, and national IT Best Practices
• Performs intermediate-level solutions of systems and servers related to host systems, middleware, applications, and existing tools according to procedures with minimal direction.
• Monitors logical security through the use of established tools and procedures.
• Performs entry-level solutions of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal direction.
• Accurately performs, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging, jackpot details, system locations/configurations, and internal/external customer requests are completed.
• Appropriately coordinates, executes, validates, tracks, follows up on, and advances internal and external customer requests according to established guidelines.
• Submits recommendations to create and maintain operational procedures and checklists.
• Adheres to service level agreements by following established SLA performance requirements
• Adheres to IT standard methodologies by following established IT best practice performance and audit
• Supports documenting of all policies & procedures

Qualifications

• High School diploma or equivalent required
• IT, technical, or related college degrees or certifications are preferred.
• Essential experience in Microsoft Office (Outlook, Teams, Word, Excel)
• Technical Knowledge & Skills required

• Where applicable, must be able to monitor and troubleshoot multiple technologies.
• Able to navigate through Linux and perform basic commands
• Working knowledge of FTP/SFTP protocols
• Comprehensive knowledge of the Office suite and PC operating systems

Other skills - Required

• Builds strong relationships at all levels.
• Exhibits professional and customer-appropriate communications (written and verbal). Listens effectively and demonstrates empathy and understanding of others' concerns. Demonstrates knowledge of techniques needed, and experience in dealing with customers.
• Demonstrates practical technical writing skills and presents information in a professional and engaging manner
• Completes work in a thorough, accurate, well-thought-out, and timely manner and with attention to detail
• Demonstrate initiative and self-motivation. Sets high goals for self and demonstrates a strong sense of urgency
• Achieving results in a high-pressure environment
• Displays sound business judgment.
• Exhibits a high degree of ethics, integrity, and confidentiality at all times

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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