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Operations Specialist - High Value Services

Forward Air Services, LLC · Vernon Hills, États-Unis d'Amérique · Onsite

$90,000.00  -  $110,000.00

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Position: Operations Specialist – High Value Services

Compensation: $90,000 - 110,000 Annually

Job Description: 

As an Operations Specialist, you are the bridge between the Customer Sales and Carrier Sales teams, centralizing and streamlining all aspects of High Value (HV) freight operations. Working closely with the sales and account management teams, you will support daily the daily operations of our customers. As the single point of contact and subject matter expert for all HV freight activities, you will provide world-class service and build strong, lasting customer relationships. 

Core Responsibilities & Duties: 

  • Assume full ownership of all HV freight operations across all customer segments
  • Collaborate with the Carrier Sales team to secure optimal transportation solutions
  • Develop, implement, and uphold standardized operations procedures
  • Drive initiatives to enhance shipment visibility, accountability, and efficiency
  • Maintain accurate documentation and verify all carriers meet insurance and ongoing compliance requirements
  • Oversee the carrier onboarding process
  • Manage load boards for assigned accounts to ensure consistent, world-class service
  • Build and maintain strong relationships with customer contacts and facilities to better understand shipping needs and identify opportunities for organic growth
  • Provide proactive, solutions-oriented account service with a focus on operational excellence and continuous improvement
  • Other duties as assigned 

Job Requirements & Qualifications:  

  • Desire for career growth & strong work ethic 
  • Outstanding customer service skills with both internal and external clients 
  • Strong written & verbal communication skills 
  • Strong attention to detail 
  • Ability to multitask and execute on responsibilities with urgency and precision 
  • Make decisions with confidence and efficiency 
  • Embrace our values:  People, Culture, Relationships 
  • Bachelor’s degree preferred  
  • 1-2 years of Sales Operations or Customer service desired 

What We Offer:  

  • Competitive base salary  
  • Paid time off within the first year of employment, sick time and holidays  
  • Company provided life insurance  
  • Health, vision, and dental insurance options  
  • Commuter benefit plan  
  • Optional supplemental life insurance  
  • 401(k)  
  • Wellness program  
  • A great place to work with a terrific culture  

  Forward Air is an Equal Opportunity Employer.

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Company

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication