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Hybrid Sr Director Account Management Financial Services

Concentrix · USA Work at Home, États-Unis d'Amérique · Hybrid

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Job Title:

Sr Director Account Management Financial Services

Job Description

Concentrix is a global leader in customer experience solutions and technology, improving business performance for some of the world's best brands, including over 95 Global Fortune 500 clients and over 2000 clients worldwide. Our vision is to be the greatest customer engagement services company in the world, rich in diversity and talent - powered by creativity and technology.
About the Role
Concentrix is looking for a Sr Director, Account Management to drive the continued growth and profitability of strategic partnerships with global accounts. This role is responsible for delivering on account revenue and gross margin targets as well as overall client satisfaction.  Expected key activities include owning the client portfolio strategy/account plan, building and growing account relationships, overall operational performance and client satisfaction, and growing revenue/margin with clients within the Financial Services Sector. The focus of this role is on the sale and delivery of outsourced customer experience solutions including contact center solutions as well as software, analytics and other services, in order to drive better customer experiences and positive outcomes for clients partnered with Concentrix globally.
The ideal candidate will bring both a successful track-record in contact center sales/account management, as well as experience providing digital customer engagement solutions.  Successful candidates will be able to build strong relationships within existing and new partners, as well as understand where the client needs intersect with Concentrix capabilities across all business lines.
Key Responsibilities
  • Work to develop and refine client specific strategies and account plans including sales targets, forecasting, relationship mapping/strategies, whitespace opportunities as well as growing existing business lines.
  • Create and develop key client executive relationships at target clients, while building consensus across multiple functional areas.
  • Identify, articulate and synthesize client needs in order to close complex and comprehensive outsourcing engagements.
  • Articulate client business strategies/needs and overlay Concentrix’ solutions to develop a client sales strategy to drive revenue.
  • Drive a holistic sales strategy that represents a breadth of services (customer contact solutions, analytics, software, etc.). 
  • Analyze client’s business needs and customize Concentrix offerings to meet those needs, including innovative outsourcing service approaches and an ROI/cost benefit analysis.
  • Lead a team of subject matter experts through the sales and delivery processes by collaborating to drive all solution elements including training, HR, implementation, IT, and operations. 
  • Deliver positive results in a matrixed/cross-functional environment, both internally and within client accounts.
Desired Experience /Competencies/Qualifications
  • Demonstrated ability to develop business relationships across all levels of an organization, including senior executives.
  • Experience successfully managing long-term sales cycles which require precise management of projects across multiple organizations, both internally and externally.
  • Strong knowledge of outsourced solutions and services sales; knowledge of contact center solutions is desired.
  • Global account management experience helpful but not required.
  • High level of strategic thinking with the ability to execute tactically.
  • Attention to detail and, when necessary, strong financial acumen.
  • Ability to travel worldwide (~25% travel; post-COVID-19).
  • Demonstrated ability to identify client business problems, assess risks and profitability, drive the development of strong mutually beneficial account plans and define the appropriate internal resources (technical assistance, project management, alternate sales channel support).
  • Ability to engage and negotiate effectively with internal and external partners.
  • Ability to establish and maintain trust by displaying honesty, integrity and ethical conduct.
  • Ability to adjust quickly to shifting priorities and rapid changes.
  • Required Education:  BA/BS or similar work-related experience.
  • Experience in Financial Services/Fintech sector highly desirable 
  • Minimum of ten years working in outsourcing operations, sales and or consulting.
  • Willing and able to roll up your sleeves. 
  • Relevant operational experience is desired but not required.

The base salary range for this position is $140,000- $175,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid . The deadline to apply for this position is March 14, 2025.

Location:

USA, UT, Work-at-Home

Language Requirements:

Time Type:

Full time


Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

•Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.