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• Suffolk County Council
• Address:  Rougham Service Delivery Centre, Rougham, IP30 9ND or Phoenix House, Ipswich IP1 5NP, or Halesworth Service Delivery Centre, Halesworth IP19 8EN - Hybrid working
• Salary:  £34,434 per annum (pro rata for part time)
• Hours:  37 per week
• Contract: Permanent 

This advert is open to current redeployment Suffolk County Council staff only 

At Suffolk County Council, collaboration is at the heart of what we do. As a Highway Enforcement Officer in the Highway Regulation Team, you’ll work with colleagues, partners, and communities to build trust, share ideas, and deliver services that make a lasting impact.  Reimagine the possibilities.
 

Your role and responsibilities 

• The Highway Enforcement Team’s responsibility is to ensure that the highway remains safe for highway user.  Your role as Highway Enforcement Officer would be not limited to enforcing highway legislation, it would include educating and building relationships to make a positive impact within Suffolk. 
• Day to day tasks can vary depending on the needs of the service and changing priorities of cases. Your tasks could include direct customer contact, site visits and meetings with customers, investigating landownership and providing accurate information to Elected Members (Councillors). 
• Due to the nature of the role, there will be many opportunities for you to collaborate with other teams within Suffolk Highways.  For example, the Enforcement Team work closely with the Drainage Team to assist with drainage investigations to alleviate flooding on the highway. 

You will need 

• Our ideal candidate will have proven customer service skills in a customer service-related environment, which can be utilised to provide the best possible service for customers and Elected Members of Suffolk County Council.
• Excellent communication skills that you can transfer to educating and negotiating beneficial outcomes with our customers and the ability to collaborate with others such as team members, internal and external partners.
• A good knowledge of computer systems such as MS Outlook, Excel, Word, and Sharepoint. Knowledge of Insight and Oracle systems are desirable but not essential as training would be given.

You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. 

The team 

The Highway Enforcement Team consists of four Officers covering Suffolk who have their own areas of responsibility.  However, support is always on hand from the other members of the team should anyone need assistance or just another point of view. Previous work carried out by the team has had a positive impact on areas within Suffolk and the team are very proud of the work and outcomes that they achieve both individually and as a team.

Our team practices hybrid working and share their time working from home, meeting in the office and conducting site visits which can be solo or with other team members.  Due to the geographical nature of the position, it is not always possible to meet in person, but we do have weekly meetings via Teams. 

Empowering Everyone 

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information 

Please contact Charlotte Frost - she/her for a casual conversation. You can reach her by calling 01473 341549 or emailing [email protected]. 

How to apply

Step 1 - Read the Job and Person Profile (Word). 

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template. 

1. Describe a time when you had to handle a difficult or contentious customer issue. How did you resolve the situation and what was the outcome?

2. Tell us about a situation where you successfully educated or negotiated with a customer or contractor to achieve a satisfactory outcome?

3. Tell us about a time when you had to manage multiple priorities or tasks. How did you organise your workload and ensure deadlines were met?

Step 4 - Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process. 

If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing [email protected] or calling 03456 014412.  If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process. 

Closing date: 11.30pm, 6 October 2025. 

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid  

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