Sap Remote-emplois à Remote, California, USA ∙ Page 1

Work Schedule

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Job Description

Join Thermo Fisher Scientific for exciting work in a team valuing performance, quality, and innovation.

Supply Chain Specialist II, Information Technology

Position Summary

The Supply Chain Specialist II manages order backlogs and communicates with internal customers in EMEA and NA.

Key Responsibilities

• Act as the coordination hub between Supply Chain functions and internal customers in the APAC region, prioritizing requests to the right department. Track, follow up, and close inquiries from internal customers, updating them on their requests/orders.
• Operate globally within a follow-the-sun organization, managing cases from other geo-regions as needed.
• Review backlog daily, correcting order problems, seeking alternative supply sites or engineering inventory.
• Adjust order priorities in the system based on field service team input.
• Participate in weekly/monthly meetings with field service and/or tech support managers, updating them on the current backlog situation and countermeasures.
• Communicate encouraged delivery dates for parts to field service engineers.
• Maintain metrics and actions to address Supply Chain-related complaints.
• Handle and update complaints within the SAP CRM tool.
• Prepare and host meetings to address blocking issues.
• Liaise with supplying factory representatives.
• Ensure advanced orders are prioritized appropriately and progress is reported to collaborators.
• Monitor dealer orders, reserve inventory, and release orders when complete.
• Enter orders for internal offices not on SAP or without automated systems.
• Proactively react to incoming information, take action, report to partners, and seek countermeasures.
• Additional tasks as assigned.

Minimum Qualifications

• High School Diploma or equivalent experience required
• Bachelor's Degree Preferred
• 2+ Years Experience in Supply Chain, Demand Planning, or related order administration/logistics
• Exceptionally organized and able to multitask across administrative duties
• Strong sense of customer service and ability to work with a broad range of customers within our matrix structure
• Proven PC skills and ability to use Windows-based software
• Experienced with CRM and ERP tools such as SAP
• Excellent communication skills in English; additional languages are a plus
• Strong social skills and ability to work under pressure

Benefits

We offer competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Review our company’s Total Rewards

Medical, Dental, & Vision benefits-effective Day 1

Paid Time Off & Holidays

401K Company Match up to 6%

Tuition Reimbursement – eligible after 90 days!

Employee Referral Bonus

Employee Discount Program

Recognition Program

Charitable Gift Matching

Company Paid Parental Leave

Career Advancement Opportunities

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards