Offres d'emploi à distance et à domicile à powder-springs ∙ Page 1

Description

Position Summary 

Optimize daily patient flow and operational efficiency while ensuring exceptional patient experiences across all clinic departments. Serve as the central coordination hub for scheduling, patient movement, real-time problem resolution, and team development support. 

Key Responsibilities 

Patient Flow Management 

• Monitor and optimize patient scheduling to minimize wait times and maximize provider efficiency 
• Coordinate patient movement between front desk, clinical areas, therapy, and checkout 
• Manage walk-in appointments and emergency scheduling adjustments 
• Track and report daily patient flow metrics and identify improvement opportunities 

System Coordination 

• Serve as primary liaison between departments (clinical, therapy, imaging, front desk) 
• Troubleshoot EHR system issues and coordinate with IT support 
• Manage appointment modifications, cancellations, and rescheduling in real-time 
• Ensure accurate patient information flow between all touchpoints 

Team Support & Training 

• Coach front-line staff on operational procedures and patient engagement techniques 
• Assist with new employee training and orientation processes 
• Provide real-time feedback to team members on workflow efficiency and patient interaction quality 
• Support ongoing staff development in clinic protocols and system utilization 
• Share patient feedback and operational insights with team to celebrate successes and address improvements 

Patient Experience 

• Address patient concerns and complaints promptly and professionally 
• Communicate wait times and delays proactively to patients 
• Ensure consistent service standards across all patient interactions 
• Follow up on patient satisfaction issues and implement improvements 

Operational Support 

• Assist with insurance verification and prior authorization coordination 
• Support clinical staff with scheduling specialty appointments and follow-ups 
• Maintain supply inventory awareness and coordinate with management 
• Generate daily operational reports and productivity metrics 

Requirements 

• 1-2 years healthcare experience, preferably in medical office or clinic setting 
• Strong organizational and multitasking abilities 
• Excellent communication and customer service skills 
• Proficiency with EHR systems and scheduling software 
• Problem-solving mindset with ability to work under pressure 
• Natural mentoring abilities and patience for training others 
• High school diploma required; healthcare certification preferred 

Success Metrics 

• Patient wait time reduction 
• Daily patient throughput targets 
• Patient satisfaction scores 
• Operational efficiency improvements 
• Team performance and training completion rates 
• Staff retention and development progress 

Why Join AICA? 

• Be part of a dynamic and growing healthcare organization 
• Work in a collaborative and supportive team environment 
• Opportunity to develop leadership and training skills 
• Clear path for growth in healthcare operations management 
• Direct impact on both operational efficiency and team development 

Requirements

• 1-2 years healthcare experience, preferably in medical office or clinic setting 
• Strong organizational and multitasking abilities 
• Excellent communication and customer service skills 
• Proficiency with EHR systems and scheduling software 
• Problem-solving mindset with ability to work under pressure 
• Natural mentoring abilities and patience for training others 
• High school diploma required; healthcare certification preferred