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Service Desk Support

Expleo · Porto, · Onsite

  • Professional
  • Bureau à Porto
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Overview

Expleo is a trusted partner for your innovation journey. As a global engineering, technology and consulting service provider, we are ideally positioned to help you achieve your ambitions and future-proof your business. With a smart blend of bold thinking and reliable execution, we’re able to fast-track innovation through each step of your value chain.

We are strategically positioned to build value, with a global footprint across 30 countries.We are as global and local as you need us to be, with strong best-in-class pan-European technological centres and unique best-shoring capabilities.

We leverage a network of high value-adding affiliates in consulting and industrial excellence, and leading partners across multiple sectors to provide you with the most comprehensive services and solutions in an ever-changing environment.

Responsibilities

-Provide 1st/2nd line support for Windows and Unix/Linux systems.

-Troubleshoot and resolve incidents related to SQL queries and databases.

-Monitor system performance using tools such as Zabbix, Prometheus, New Relic, Grafana, Dynatrace.

-Escalate complex issues to higher-level teams when necessary.

-Document incidents, resolutions, and best practices.

-Collaborate with colleagues to ensure high service quality and continuous improvement.

Essential skills

-5–10 years of professional experience in Service Desk or IT support roles.

-Strong knowledge of Windows and Unix/Linux environments.

-Basic to intermediate skills in SQL (queries, troubleshooting).

-Experience with monitoring tools (Zabbix, Prometheus, New Relic, Grafana, Dynatrace).

-Strong communication skills, resilience, and a collaborative mindset.

-Ability to work effectively in a fast-paced environment.

-Good English