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Customer Service Representative

TechOp Solutions International · Orlando, États-Unis d'Amérique · Hybrid

  • Bureau à Orlando
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Description

We are looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:  

  • Answer and track incoming calls 
  • Prepare and submit accurate, detailed reports in government systems 
  • Accurately record all details in accordance with procedures   
  • Conduct database and open-source research 
  • Route and escalate calls appropriately 
  • Other duties, as assigned 

Requirements

  • 3 +experience in a call center 
  • High school diploma or equivalent is required
  • Proven ability to multitask simultaneously communicating and inputting data 
  • Strong written and verbal communication skills 
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite. 
  • Experience in handling sensitive information 
  • Ability to pass a government security background check.