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Internship - Technical Assistance Center (Help Desk)

Rhsc · Okemos, États-Unis d'Amérique · Hybrid

  • Junior
  • Bureau à Okemos
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Job Title:

Internship - Technical Assistance Center (Help Desk)

Number of Positions:

1

Location:

Okemos, MI

Location Specifics:

Hybrid Position

Job Summary:

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.

At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community.

We are looking for undergraduate students in the field of computer science, math, or business process management. Responsibilities include receiving and routing helpdesk calls, upgrade and replacement of corporate computer hardware and software. Basic troubleshooting of Mac and Microsoft operating systems with the inclusion of MS Office, and Adobe products. Perform other related assigned duties as necessary.

#LI-Hybrid

Minimum Requirements:

  • Intermediate knowledge of Windows 10/11 

  • Additionally, some basic Mac experience is preferred but not required

  • Analytical skills and the ability to troubleshoot applications

  • Self-motivated and able to contribute in a team setting

 

Preferred:

  • 1 year course work in information systems/sciences, computer repair

  • A+, MCP, or Network plus certification

  • An interest in helpdesk and computer technician technologies and concepts

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.