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Customer Success Manager - Clinical Operations

Veeva · North Carolina - Raleigh, États-Unis d'Amérique · Remote

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Description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
 
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
 
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
 
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s clinical operations products and services. You will serve as a liaison between Veeva and key customer stakeholders, fostering collaboration, triaging escalations, and highlighting value through proactive engagement.

This is a great opportunity for someone with clinical operations expertise, who is passionate about working with customers, developing relationships, and working cross-functionally to improve the overall customer experience.

What You'll Do

  • Support 4-6 large, global customers post-implementation with Veeva Clinical applications
  • Own the relationship with your customers’ application owners to understand their strategic objectives and challenges
  • Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs
  • Lead meetings with customers to demonstrate success and identify additional value opportunities
  • Provide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmap
  • Facilitate customer to customer or customer to Veeva - connections for collaboration opportunities and industry learning

Requirements

  • 7+ years of experience in clinical operations within a life sciences company
  • SaaS/cloud experience in the management of clinical operations applications
  • Experience working with large global pharmaceutical companies
  • Customer-facing consulting experience
  • Managed relationships with executive stakeholders
  • Ability to travel up to 25%

    • Nice to Have

  • East Coast based
  • 7+ years of working in life sciences, software, or consulting
  • Experience working with Veeva Vault

    • Perks & Benefits

  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program

    • Compensation

  • Base pay: $100,000 - $180,000
  • The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

    • Additional Information

    #LI-Remote
    #LI-MidSenior

    Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
     
    Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].