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School Advisor and Coordinator (Education Consulting & Front Desk Support)

Think Academy US · Cupertino / Los Altos, Canada · On-site

  • Bureau à Cupertino / Los Altos
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School Advisor and Coordinator 

Location: Cupertino, CA  / Los Altos, CA

Employment Type: Full-time

Type: Full-Time | 30-40 hrs/week (Wednesday–Sunday)

Compensation: $18–$25/hour + performance-based incentives, targeted $50K-$74K/year

About the Role

The School Advisor and Coordinator represents the image of Think Academy — responsible for welcoming new families, guiding them through program options, and ensuring that both new and existing students enjoy a positive, supportive experience at the campus. This role combines front-desk professionalism, parent communication, and enrollment conversion.

Key Responsibilities

 1. Enrollment & Consultation
  • Greet and consult with walk-in or online parents to understand student needs.
  • Present Think Academy programs and recommend appropriate classes or learning paths.
  • Support placement tests and trial classes, and guide parents through the enrollment process.
  • Follow up with potential families to maximize conversion and ensure a smooth onboarding experience.
 2. Front Desk & Parent Communication
  • Serve as the first point of contact for parents and visitors — in person, by phone, and via email.
  • Handle class scheduling, student check-in/out, and inquiries with warmth and efficiency.
  • Maintain a welcoming, organized, and professional front-desk environment.
  • Coordinate with teachers and operations teams to resolve classroom or scheduling issues.
 3. Operations & Team Collaboration
  • Assist with campus events, workshops, and open houses.
  • Collaborate with marketing and academic teams to ensure consistent service and smooth workflow.
Qualifications
  • Bachelor’s degree preferred; education, communication, or customer service background a plus.
  • Bilingual in English and Mandarin preferred.
  • Excellent interpersonal and communication skills — friendly, patient, and solution-oriented.
  • Organized and detail-minded, able to multitask in a fast-paced environment.
  • Passionate about education and providing great parent and student experiences.

Why Join Think Academy

  • Meaningful work that impacts students’ academic growth.
  • Supportive, collaborative, and growth-oriented team environment.
  • Career development opportunities in education operations and management.