Offres d'emploi à distance et à domicile à honolulu ∙ Page 2

Hotel Customer Service Agent, NF-02

Department: Department of the Army

Location(s): Honolulu, Hawaii

Salary Range: $25.0 - $30.39 Per Hour

Job Summary: Serves as a Hotel Customer Service Agent for the Front Office Department of the Hale Koa Hotel. This is an open continuous announcement. Resumes are only good for 3 months. In order to receive consideration throughout the year, you must re-apply after 3 months for the next 3-month period. Local candidates will be reviewed first as PCS is not authorized. If determined that area of consideration is to be expanded, all candidates will be considered.

Major Duties:

• Serves as a hotel customer service clerk at a lodging property having in excess of 800 rooms. Performs duties normally associated with front desk operations as desk clerk, PBX services, reservations, activities, and security for the main desk area. Duties include providing information to customers and guests on the various hotel services, shows and functions, the local installation, and the surrounding area businesses and activities. Interacts with guests on a continual basis by answering and/or resolving billing questions and other concerns. Sells tickets to shows. Provides guest assistance such as making arrangements for personal transportation, assisting with luggage, key issues, and providing various forms of information important to the guest during their stay. Resolves conflicts of a minor nature and advises supervisor of more serious and non-routine concerns for resolution. Operates various office machines and equipment such as a cash drawer in order to receive payments and give change and a receipt for services provided. Posts charges and payments. Responsible for the accountability and safekeeping of a revolving change fund during assigned shift. Cashes travelers and personal checks and secures credit card authorizations. Provides communication assistance in medical and fire emergencies.

Qualifications: QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level. Progressively responsible work experience in the hospitality industry that demonstrates the ability to perform the duties as stated above with minimal supervision. Must possess good customer service skills in order to exercise the tact and diplomacy when interacting with people, and be able to communicate in a clear, concise, and grammatically correct manner. ONLY THOSE CANDIDATES MEETING HIGHLY QUALIFYING CRITERIA WILL BE INITIALLY REFERRED. IF MANAGEMENT DOES NOT SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST AN ADDITIONAL REFERRAL INCLUDING ALL QUALIFIED APPLICANTS. HIGHLY QUALIFIED CRITERIA FOR THIS POSITION ARE: Possess knowledge and /or experience of the OPERA system.

How to Apply: You may submit your application packet using one of the two methods identified below: Electronically (preferred): https://www.usajobs.gov/ and search for announcement number WENAFP42512699248SR. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement. Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Hawaii Standard Time to the Human Resources Office, on the closing date of the announcement.

Application Deadline: 2025-12-31