Offres d'emploi à distance et à domicile à dublin ∙ Page 1

The Community Service Board of Middle Georgia is dedicated to providing those we serve with quality innovative behavioral healthcare in a recovery-based environment. CSB of Middle Georgia is recognized as a state leader in comprehensive behavioral healthcare providing integrated cost-effective services. CSB of Middle Georgia is located in Dublin, Georgia, and the agency currently serves residents of Bleckley, Dodge, Johnson, Laurens, Montgomery, Pulaski, Telfair, Treutlen, Wheeler, and Wilcox counties in Georgia; and in our Ogeechee Behavioral Health Division, serving residents of Burke, Emanuel, Glascock, Jefferson, Jenkins, and Screven counties in Georgia. We value Quality, Professionalism, Person-Centered, Recovery, Teamwork, Improvement, Accountability, Management of Practicing Information, Wellness, and Financial Stability.

LOCATION: Dublin, Georgia

The Community Service Board of Middle Georgia is seeking our next IT Help Desk Specialist! The IT Help Desk Specialist is the first line of support for our staff across the organization, ensuring employees have the tools and technology they need to provide critical services in our community. In this role, you’ll handle everything from troubleshooting hardware and software issues to managing active directory accounts, supporting mobile devices, and keeping our systems secure and running smoothly. This is a hands-on position where no two days look the same—you’ll work directly with end users, resolve technical challenges, and play a key role in improving IT processes. If you enjoy problem-solving, delivering excellent customer service, and growing your technical skills in a supportive environment, this role offers the opportunity to make a direct impact.

Responsibilities of the IT Help Desk Specialist:

End-User Support

• Deliver excellent customer service by resolving IT issues in a clear, professional, and user-friendly manner.
• Diagnose and troubleshoot PC hardware/software problems, printer issues, email, internet, and network access challenges.
• Provide Level 1 and Level 2 technical support for company hardware, desktop software, and mobile devices.
• Resolve user ID and password issues quickly and efficiently.
• Support phone messaging systems, voicemail, fax, and related technologies.

Systems & Security Administration

• Manage user accounts in Active Directory, including setup for new hires and removal for terminated employees.
• Ensure system backups are completed and verified according to the backup plan.
• Provide after-hours emergency IT support as needed.
• Partner with HR to ensure accurate access setup and timely removal of credentials.

Service Desk & Process Management

• Maintain and promote use of the service desk ticketing system.
• Assign tickets to appropriate IT staff and monitor resolution progress.
• Collaborate with users to improve productivity through proper use of company systems and applications.

Inventory & Projects

• Manage IT inventory, including surplus equipment and procurement tracking.
• Perform annual physical inventories and ensure accurate recordkeeping.
• Participate in special IT projects and contribute to continuous improvement initiatives.
• All other duties as assigned

Here are some of the things we require:

• High School Diploma/GED Equivalent
• 0-3 years’ experience in a help desk role
• 0-3 years’ experience with PC hardware, software, and peripheral implementation and support experience
• Proven expertise in information security best practices and compliance standards
• Valid Georgia Driver’s License
• Effective verbal and written communication skills with the ability to present technical solutions to non-technical staff
• Strong interpersonal skills and the ability to work effectively with diverse communities
• Ability to work independently and in collaboration with others
• Experience with Microsoft 365 Office Products
• Ability to lift & carry 50 lbs

Here’s what would put you over the top:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration or a related field
• IT Certifications (A+, Network+, Security+, MCSE, etc.)
   
  

Benefits of Working with CSB of Middle GA:

As a member of our team, you will enjoy our total rewards package to help secure your financial future and preserve your health and well-being, including:

• Medical, Dental & Vision Plan Options!
• Generous Paid-Time Off Policy with Flexibility Companywide!
• 401(k) Plan with Company Match!
• Short- & Long-Term Disability Plans!
• Access to our Employee Assistance Program (EAP)! 
• Paid Training Time!
• Opportunities for Career Growth & Advancement!
• Paid Lunch Breaks*
• & So Much More! 

At this time, CSB of Middle Georgia will not sponsor a new applicant for employment authorization for this position.

*Please note that paid lunches are only for select positions that must assist individuals with eating needs at typical meal periods*

** Final pay rate will be dependent on a combination of qualifications such as experience and education. **