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Intake Coordinator

Home Care Providers of Texas · Dallas, États-Unis d'Amérique · Remote

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Description

Position Title: Intake Coordinator

Report to: Intake Supervisor

Position Details: The intake coordinator is a self-motivated, task oriented and able to operate in a busy and

fast paced environment. A Team player that has the willingness to learn new processes and tasks, in

a customer service world. This position is responsible for working with the intake team and individually

reviewing, processing and inputting pt referrals into our provided software. Customer service,

communication and multi-tasking are a big part of this position, as you may be required to make phone

calls for updates or request to patients or referral sources.

Key responsibilities:

  • Receive incoming referrals for processing.
  • Gather all admissions paperwork and entering it digitally.
  • Verifying medical insurance coverage and benefits for each patient.
  • Processing each referral in its entirety.
  • Answering phone and email inquiries.
  • Addressing any patient and referral source questions complaints or concerns.
  • Performing clerical work, such as copying, and faxing as needed.
  • Preparing and maintaining patient charts.
  • Complying with the regulations and policies of the facility.
  • Managing portals with incoming referrals for potential patients.
  • Any other intake job assignments given.
  • Be able to multitask when processing referrals, answering phones and responding emails.

Minimum requirements: The requirements listed below must be documented and/or observed.

  • High school degree or GED
  • At least one (1) year experience in a home health intake
  • Prior experience working in a fast-paced office environment.
  • Comfortable working with Microsoft Office products.
  • Reliable transportation.
  • Available to work overtime if required.
  • Any other jobs you are assigned.