SUMMARY:

Assists Behavioral health staff and clients in a variety of capacities, providing clerical services, administrative services and assistance that improve both access to and quality of services provided to our American Indian community. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Level I

• Greets clients and visitors.
• Customer service skills to include; listening closely to client, provide clear verbal communication, ability to empathize with client, and understanding of organizational protocol and guidelines.
• Answers telephone in a courteous, professional, timely manner; routes calls to appropriate person or section; takes messages and delivers them to appropriate person in a timely manner.
• Provides appointment scheduling for all Behavioral Health Providers; including development of scheduling templates and changes to templates.  
• Sorts, routes, and files various documents and paperwork.
• Responds effectively to persons presenting in a state of crisis.
• Maintains professional, organized, clean work area by following organizational policies, guidelines, and safety standards.
• Attends Behavioral Health section staff meetings and other organizational meetings as assigned.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Copies, scans, collates, and faxes documents. 
• Orders, receives, and maintains office supplies.
• Confirm client’s appointments and provide follow-up calls regarding appointments. 
• Must be willing to learn more about the American Indian culture and attend at least one Cultural Presentation/Training per year. 
• Must be willing to work with American Indian/Alaska Native people and demonstrate cultural awareness and humility 
• Must be willing to deliver services in a culturally responsive manner. 
• Adheres to accreditation and compliance standards/guideline
• Other duties may be assigned.

Level II – In addition to the above also:

• Assists in development of policy, procedures, and quality improvement activities within the Behavioral Health section as directed.
• Develops and maintains an up to date list of community resources and mental health and substance abuse referrals.  Provides information, support and community agency referral for community members as needed.
• Assists with special projects or other departmental activities by scheduling venues, arranging for snacks and meals, ensuring needed equipment and supplies are on hand. 

Level III – In addition to the above also:

• Gathers and compiles data and develops statistical reports as requested for grants, management, or for Quality Improvement purposes. 
• Organizes and maintains an electronic filing system for the department, including clinical resources.
• Creates memos, correspondence, reports, and other documents as requested.        
• Prepares meeting agendas and materials, and records minutes for departmental meetings.
• Facilitates the purchasing of preauthorized supplies, equipment and furnishings, as directed.
• Ability to work independently with a high level of initiative, perform highly detailed data tracking and monitoring, and manage multiple projects and activities simultaneously while responding flexibly to changing needs and priorities.

SUPERVISORY RESPONSIBILITIES:

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  All individuals must demonstrate a commitment to the provision of culturally sensitive counseling services to American Indians.

EDUCATION/EXPERIENCE: Educational degrees must be from a US Department of Education accredited school

Level I 

Level II 

Level III