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Asset Protection Manager

Transformco Stores - Kmart · Charlotte Amalie, États-Unis d'Amérique · Onsite

  • Professional
  • Bureau à Charlotte Amalie
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Job Description

The Asset Protection Manager provides disciplined leadership including setting clear expectations and holding the team and self accountable for results. This position is accountable for managing the training, detection, investigation and successful resolution of all internal investigations within the assigned Kmart store. The Loss Prevention Manager is responsible for owning the shrink and safety results for the store and for supporting the Loss Prevention Five Play Strategy.

JOB DUTIES/RESPONSIBILITIES:
  • Owns shrink and safety results for assigned area(s) and supports the Loss Prevention five play strategy
  • Manages the training, detection, investigation and successful resolution of all internal high dollar and sensitive investigations within assigned store.
  • Ensures all training in the detection and detention of shoplifters including certification has been completed in assigned store
  • Conducts assessments of Loss Prevention and operational performance that impacts shortage control. Actively works with store team in the development and implementation of action plans to improve performance.
  • Knowledgeable in the areas of safety, food safety (Kmart/Essentials/Grand), OSHA and environmental programs, and ensures implementation and compliance in assigned store
  • Reviews safety and food safety inspections (Kmart/Essentials/Grand) on a regular basis. Ensures the timely and accurate reporting of results and assists in the development and implementation of corrective actions.
  • Recruits, hires, trains, and supervises the Loss Prevention Associates and Leads within assigned store
  • Ensures accurate and timely report writing, record keeping and retention of evidence by conducting periodic reviews
  • Ensures the proper operation and repairs of alarm, EAS and CCTV equipment
  • Educates and motivates store associates to achieve shrink, workers compensation and general liability goals
  • Works as a liaison between the store and the criminal justice community
  • Demonstrates courageous leadership by identifying and communicating potential ethical or safety issues that must be addressed at a higher level.
  • Manages and ensures reporting of critical incidents in assigned area of responsibility
  • Ensures follows-up on required inventories and audits in order to control costs and shrinkage
  • Be the advocate to ensure the customer and associates have a safe environment to shop/work in (OSHA requirements and general liability adherence)
  • Protect our customers and each other by taking an active role in the prevention of accidents
  • Provides high quality service for internal and external customers; commits to meet customer expectations
  • Ensure compliance with merchandise protection standards to enhance the customer shopping experience
  • Develop Loss Prevention strategies with the customer in mind
  • Works with the store team to identify and react to out of stocks and known stolen data
  • Lead and embed the Loss Prevention 5 Play Strategy and drive Loss Prevention plans/projects using common tools, processes and language (Loss Prevention Portal, Loss Prevention Metrics, Shrink and Safety results)
  • Communicate the Loss Prevention 5 Play Strategy to store operations leadership in order to continuously enhance the performance of shrink and safety
  • Personally support, coach and develop leaders, creating an environment where our associates can be successful
  • Build a strong bench of talent to develop people for internal promotion (i.e. Loss Prevention Certification Program)
  • Adapts own behaviors and communication to gain cooperation in situations where he/she has no direct authority
  • Personally models organization values; has personal credibility and high integrity
  • Execute and support the Loss Prevention 5 Play Strategy to measure our success in the execution of the programs
  • Rigorously inspect our standardized Loss Prevention operating model for consistency in store
  • Uses a disciplined, systematic approach to develop, document and continuously improve upon processes
  • Actively seeks and suggests better ways of getting the job done and learns from both successes and failures
  • Meets departmental goals and objectives
  • Gets the job done by focusing on Loss Prevention 5 Play Strategy with a sense of urgency and ensures follow through to desired results
  • Takes personal accountability for his/her own work and maintains high personal standards
  • Works effectively under pressure, adapts well to and supports change while balancing multiple and/or conflicting priorities
  • Provide first person coaching on the development of action plans based on Loss Prevention metrics
  • Collaborates with operations business partners to provide feedback on results such as Point of Sale activity, refund management, inventory results, and KPIs to improve metrics and control costs
  • Collaborates with operational business partners breaking down and critically analyzing problems, issues and opportunities to find root causes and develops rationale for decisions
  • Collaborates with team members and other stakeholders; uses agreed upon criteria/data for decision-making rather than hidden
  • agendas
  • Considers costs, benefits, risks, implications and impact when making and implementing Loss Prevention strategies and tactics
  • Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting,demoting, and terminating; conducting performance appraisals; and coaching and developing associates

Travel Requirements

None

Preferred Minimum Education

2-Year College Degree

Responsibilities/Skills/Experience Requirements

JOB REQUIREMENTS: 
  • Associates degree or equivalent Loss Prevention experience.
  • Minimum Experience level required: 3+ years previous experience in an Audit, Security or Loss Prevention role
  • 18 years of age or older
REQUIRED SKILLS:
  • Strong leadership and organizational skills
  • Ability to analyze information, identify root causes and develop/implement approved solutions in stressful situations
  • Knowledge selecting, assessing, and coaching associates, preferably in a retail environment
  • Knowledge of financial operations and processes; analytical skills to diagnose root cause of deficiencies
  • Effective oral and written communication skills necessary to communicate with all levels of internal and external team members
  • Ability to use strategic thought process to minimize exposure to emerging threats and trends
  • Ability to form strong partnerships across reporting relationships
  • Ability to influence activities and results of those who are not direct reports
  • Microsoft Office computer skills including Word, Excel and Outlook
  • Closed Circuit Television usage and installation

Job Function

Asset Protection/Loss Prevention

Years Experience

2 - 5 Years Experience

Location Postal Code

00802

Location City

Charlotte Amalie

Location State

VI

Location Address 1

Kmart 3829 Ste 100

Location Address 2

4605 Tutu Park Mall

Work-In City

Charlotte Amalie

Work-In State

VI

Work-In Postal Code

00802

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