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Description

ABOUT US

Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value.

As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.  

OUR VALUES

• Driven by service

• An inherent passion for travel

• Commitment to our customers and to our people

• Commitment to social responsibility and our 5-year sustainability strategy

POSITION SUMMARY   

We have an exciting opportunity for an experienced leader who has a proven track record of digital transformation. The Chief Digital Officer of our Uniworld Boutique River Cruises will be responsible for developing a company-wide digital strategy that drives innovation and accelerates growth. The Chief Development Officer will have the ability to influence at every level, imparting their digital knowledge and skills in a constructive, empowering, and collaborative way. Working closely with the CEO and CMO, the Chief Digital Officer will be a driving force in our organization’s digital transformation. 

KEY RESPONSIBILITIES

• Develop a clear and compelling digital strategy for the company’s future.
• Ensure that digital initiatives are fully integrated with the strategic-planning process, including leadership commitment and resource allocation.
• Work with teams across the business to generate innovative digital solutions for products, services, processes, customer experiences, marketing channels, and business models.
• Own and monitor the digital-innovation project portfolio.
• Build, manage, and continue to grow a digital-innovation ecosystem, both internal and external.
• Identify new tools (AI, digital, CRM) that can support and enhance our solutions.
• Work closely with People & Culture team to attract and retain top talent, and to build digital capabilities across the company.

Requirements

ROLE SUCCESS CRITERIA

• Drive digital innovation and serve as a change agent throughout the organization.
• Set and implement digital strategy by working with cross-functional partners to map and transition analog processes to digital ones.
• Be an evangelist, championing the use of digital technology and practices to engender a digital mindset from the top down.
• Ensure collaboration, knowledge sharing, and digital best practices among partners and colleagues to help establish a robust digital ecosystem.
• Measure ROI for digital projects, fine-tuning approaches as needed to ensure that we’re investing in the appropriate tools and resources.

KEY INDIVIDUAL TRAITS

• Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment.  
• Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures.
• Resilience: Remains calm and effective under pressure, persistent through challenges, and driven to achieve long-term goals.   

YOUR EXPERIENCE AND EXPERTISE

• Five to seven years of experience in a similar role designing and launching digital platforms.
• Proven leadership of successful digital transformation projects.
• Deep understanding of business operations, customer experience, and the intersection of technology and strategy.
• Strong leadership skills, with experience managing high-performing digital teams.
• An innovative and disruptive mindset, constantly looking forward.
• Ability to influence, collaborate and inspire across all levels of the organization.
• Advanced degree in business, technology or engineering is preferred.