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CRC Support Team Member- Veteran Services

THE COMPANY: 

At Goodwill Manasota, we aim to create a positive and fulfilling work environment with an emphasis on training and self-empowerment. With these tools in hand, our Team Members can excel in both their jobs and futures.

THE POSITION: 

Are you an active individual who appreciates variety throughout the day? Do you enjoy interacting with people? 

As CRC Support Team Member, you will have the following responsibilities:

• Greet visitors promptly and make them comfortable upon arrival at the South Operations campus, adhering to the "three-second rule" to establish eye contact within three seconds of a visitor entering.
• Greet callers warmly and make them comfortable when they contact the corporate office, following the "three-ring rule" to answer calls within three rings.
• May act as support to monitor the progress of customers participating in job search, including interviews scheduled, interviews attended, and outcomes of interviews.
• Maintain accurate and compliant visitor logs as required by PCI compliance regulations and Risk Management protocols. 
• Ensure a strict level of confidentiality regarding team members, and all participant data, consistent with established confidentiality standard operating procedures.  
• Ensure that all external and internal customers receive exceptional, world-class customer service and are directed to the appropriate parties efficiently.
• Uphold Goodwill’s zero tolerance policies regarding harassment, substance abuse, workplace violence, failure to report medical incidents (both work-related and non-work-related), and theft or other related offenses.
• Coordinates with the Community Talent Specialist and the Talent Specialist to assist upcoming Goodwill new hires with pre-employment-related screenings and/or onboarding paperwork support.
• Maintain any copies of client’s valid identification in confidential manner and in a locked-file cabinet within the CRC, in accordance with Goodwill and CARF standards. 

THE BENEFITS:

Our Full Time Team Members can expect a consistent forty-hour work week. Goodwill Manasota has many benefits including internal professional development opportunities, a generous Paid Time Off policy of three weeks in the first year of employment, a 24/7 Goodwill Paid phone access to a Doctor through Teladoc and many other attractive benefits listed below

Medical, Dental, & Vision Insurance, Employer Paid Life Insurance, 401K Retirement Plan with an Employer Match, Paid Time Off, 25% Store Discount, Teladoc copays covered by Goodwill, Access to a Life Coach, Training and Development Opportunities, Education Assistance and Incentives, Comprehensive Wellness Program with Incentives 

THE QUALIFICATIONS: 

• Must be a Veteran
• Proficiency in Microsoft Office applications, especially Excel and Power BI.
• Strong relationship management and interpersonal skills.
• Excellent communication, decision-making, and problem-solving skills.
• Knowledge of the characteristics and needs of diverse populations served.
• Ability to work independently and as part of a team.
• Knowledge of Goodwill and its services & team members. 
• Business systems, technology, procedures.    
• Basic office practices and procedures. 
• Microsoft Word, Works, Excel, PowerPoint, Internet Explorer, Publisher 
• Excellent phone and communication skills

SPECIAL REQUIREMENTS: 

• Availability for occasional after-hours and weekend work.
• Valid driver’s license and reliable transportation. This position may require travel to multiple locations on a reoccurring basis
• Ability to conform to Goodwill Industries’ Drug and Tobacco Free Workplace requirements and Code of Ethics.
• Physical ability to lift and move up to 10 pounds regularly.

See full job description attached.