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Southeast. Always the right career direction.

Job Description Summary

Job Description

ESSENTIAL JOB DUTIES:

·Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing Microsoft based systems.

·Identify opportunities that can improve efficiency of business processes.

·Investigate and resolve functionality related issues and provide first level support and troubleshooting of hardware and software.

·Assist with application installation and testing.

·Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.

·Analyze data contained in the Student Information System database and identify data integrity issues with existing and proposed systems and implement solutions.

·Provides assistance and advice to business users in the effective use of applications and information technology.

·Provide administration in live and test environments.

·Write technical procedures and documentation for the applications including operations, user guide, etc.

·Verify database and data integrity.

·Participate in weekly meetings with the IT network team to discuss progress and issues to be resolved, and report progress on a weekly basis.

·Participate on IT project steering committees and be involved in the design phase of any new IT technology development projects.

·Assist in the creation of the system design and functional specifications for all new development projects.

·Serve as a liaison and facilitator between all business units to assist in addressing and resolving IT software issues.

KNOWLEDGE, SKILLS AND ABILITIES:

·Knowledge of the operation and support of personal computers and local area networks

·Knowledge of Microsoft Software

·Ability to interact with third party software and hardware vendors

·Knowledge of Apple IPAD applications and support

·Knowledge of IP based telephone systems

·Ability to understand and follow complex and written instructions

·Ability to convey complex information to others in training situations

·Ability to communicate both verbally and in writing

·Ability to manage others in a complex technical work environment

·Knowledge of SSRS and experience developing reports with Visual Basic tool

EDUCATION AND QUALIFICATIONS:

Bachelor’s degree from an accredited institution in Computer Science or related area

Two (2) years’ experience in microcomputer and network support

 (A comparable amount of training, education, or experience may be substituted for the above minimum qualifications.)

LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

MCP, CCENT, Network +, or Security +

Shift

Shift Details

FTE

Type

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Equal Employment Employer

Southeast Health is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Southeast Health will provide reasonable accommodations for qualified individuals with disabilities.