Homeoffice Production Support Analyst - Tier 2 en Sparksoftcorporation
Sparksoftcorporation · Remote/Hybrid if local to Maryland, Estados Unidos De América · Remote
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Patrocinado por ExponentJoin us at Sparksoft, where we're not just another tech company—we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact that's felt across the nation.
Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft, you're not stepping into a routine job; you're joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers, we continuously refine our methods, ensuring we remain industry leaders.
We are Sparksoft!
ROLE & RESPONSIBILITIES:
- Must be flexible for off-business hour schedules and be able to support 24/7’s on call support.
- Monitoring the system live, using multiple tools like OpenShift Monitoring tools/ New Relic, Splunk AWS CW in production environment.
- Develop alerts and configure thresholds in New Relic / Splunk / AWS CW.
Escalate issues and risks in a timely manner. - Work on identifying the root cause analysis of the production issues.
- Work with Tenants, XOC, DevOps team and Vendors to fix production issues.
- Identifying/understanding/analyzing ongoing production issues and providing initial level of triaging and ability to properly communicate these issues.
- Recognizing and adopting best practices in reporting and analysis.
- Supporting testing and analysis activities performed by the team.
- Strong communication skills.
REQUIRED EXPERIENCE:
- AWS, Splunk, New Relic and Open Shift
- Determine System objectives by studying business functions, gathering information and evaluating output requirements.
- Experience in monitoring and understanding Docker or Kubernetes or Red Hat OpenShift Container Platform and AWS Services such as (S3, SNS, SQS, Lamda and Cloud Watch)
- Understanding of System Engineering Concepts.
- Adaptive in high pressure and short deadlines.
- Experience in using tools like Splunk, New Relic or OCP tools.
- Experience in using tools like Jira and Confluence.
- Knowledge of AWS, Docker/ Kubernetes/ Red Hat OpenShift Container Platform.
Good understanding and Knowledge on supporting Red Hat OpenShift Container (Platform Infrastructure is a plus) - Initial triage of events
- Categorization and prioritization
- Technical escalations
- Problem management
- Supporting change control.
- Excellent communication and interpersonal skills
- Can work independently and/or as a collaborative team player
- Candidates must be able to obtain and maintain a Public Trust clearane
- Candidates must have lived in the United states 3 out of the past 5 years
PREFERRED EXPERIENCE:
- AWS, Docker/ Kubernetes/ Red Hat OpenShift Container Platform, New Relic, Splunk
EDUCATION & CERTIFICATIONS:
- Bachelors degree in a relevant technical field
- 6-8 years related experience
If you need accommodation seeking employment with Sparksoft Corporation, please email Sparksoft.Accommodations@sparksoftcorp.com or call 410-424-7700. Accommodations are made on a case-by-case basis.
At Sparksoft Corporation, we take security and protection of personal information very seriously. We will never ask you to send private personal information over email. Accordingly, we ask you to immediately contact our security team via email at abuse@sparksoftcorp.com upon receiving a suspicious request.
