Oyster – Contrata globalmente con Oyster. Simplifica las nóminas y el cumplimiento normativo.
Patrocinado por OysterWelcome to the era of Velsera! Seven Bridges, Pierian & UgenTec have combined to become Velsera.
Velsera is the precision engine company. We empower researchers, scientists, and clinicians to drive precision R&D, expand access to, and more effectively leverage analytics at the point of care.
We unify technology-enabled solutions and scientific expertise to enable a continuous flow of knowledge across the global healthcare ecosystem. This interweaves diverse biomedical communities, allowing them to build upon each other’s success and accelerate medical breakthroughs that positively impact human health.
With our headquarters in Boston, MA, we are growing and expanding our team which located in 14 different countries!
What will you do?
Drive the process and monitoring of new customer onboarding through an automated journey, utilizing video tutorials, user guides, and other self-service resources
Regularly analyze customer health metrics and other indicators, to identify potential customer issues and opportunities for engagement.
Create and send communications to customer segments (e.g. by stage in the customer journey, or product usage profile) to provide targeted guidance and ensure their success
Where appropriate, provide support and guidance directly to customers (1:1)
Contribute to the development and maintenance of a set of standardized ”digital-touch” communications used at key stages of the Velsera customer journey
Contribute to the development and maintenance of self-service resources, such as knowledge base articles, FAQs, and video tutorials.
Identify opportunities for upselling and cross-selling based on customer needs and usage data.
Work closely with the sales team in sharing potential opportunities and other key commercially-relevant customer information
Work closely with the support team to handle questions and issues from customers that can be resolved through the provision of self-service resources, or other activities that fall within the CSM remit
What do you bring to the table?
5+ years’ experience in customer-facing technical sales, technical support, or technical delivery roles (e.g. pre-sales, support, consulting), preferably in the clinical diagnostics or life science software industry.
Strong understanding of customer relationship management tools and analytics.
Excellent communication and organizational skills.
Ability to work independently and manage multiple priorities effectively.
Passion for helping customers succeed and a proactive problem-solving mindset.
Our Core Values
People first. We create collaborative and supportive environments by operating with respect and flexibility to promote mental, emotional and physical health. We practice empathy by treating others the way they want to be treated and assuming positive intent. We are proud of our inclusive diverse team and humble ourselves to learn about and build our connection with each other.
Patient focused. We act with swift determination without sacrificing our expectations of quality. We are driven by providing exceptional solutions for our customers to positively impact patient lives. Considering what is at stake, we challenge ourselves to develop the best solution, not just the easy one.
Integrity. We hold ourselves accountable and strive for transparent communication to build trust amongst ourselves and our customers. We take ownership of our results as we know what we do matters and collectively we will change the healthcare industry. We are thoughtful and intentional with every customer interaction understanding the overall impact on human health.
Curious. We ask questions and actively listen in order to learn and continuously improve. We embrace change and the opportunities it presents to make each other better. We strive to be on the cutting edge of science and technology innovation by encouraging creativity.
Impactful. We take our social responsibility with the seriousness it deserves and hold ourselves to a high standard. We improve our sustainability by encouraging discussion and taking action as it relates to our natural, social and economic resource footprint. We are devoted to our humanitarian mission and look for new ways to make the world a better place.
Velsera is an Equal Opportunity Employer:
Velsera is proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, colour, gender, religion, marital status, domestic partner status, age, national origin or ancestry.
